Eric Schoeniger, Business Writer
India is perceived as a cornucopia of IT talent. But some organizations are discovering that certain IT skills are increasingly scarce. Read about the current labor situation and what it means for your outsourcing effort.
Outsourcing Center, Kathleen Goolsby, Senior Writer
How can retailers know how well they are serving the needs of the customers coming to their Web sites? Read about an outsourcing solution that gives retailers in-depth competitive intelligence for their online business.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Elvis Presley Enterprises is counting on its supplier’s online expertise to turn its online sales numbers into a hunka, hunka, hunka burning change.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
BPO deals will get smaller. Offerings have to be global. The supplier market will continue to contract. Procurement will come of age. Here are 15 trends that will reshape BPO next year.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Three Indian suppliers joined Tier 1. Suppliers made some critical purchases. Microsoft and SAP embraced outsourcing. And then the hurricanes blew in. Editor Beth Ellyn Rosenthal recounts thirteen events that swept the outsourcing world in 2005.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Where will suppliers outsource work in the next couple of years? And why? There are dramatic changes in attitudes toward this decision!
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Buyers will want to mine their data differently next year. And suppliers are developing consulting practices to help all customers, not just outsourcing buyers, do just that. Here’s what’s happening in CRM outsourcing.
Outsourcing Center, Kathleen Goolsby, Senior Writer
A new buzz surrounds IT outsourcing. Buyers are taking a new tactical approach to ITO. They want technical innovation, worry about security, and are embracing multisourcing. Read what the experts think will happen in 2006.
Eric Schoeniger, Business Writer
A growing number of businesses are now using VoIP (voice over Internet protocol) to route voice traffic over their computer networks. So how do you keep malicious hackers from listening to your calls? Outsourcing can help.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
At any given time of day, three ads for Cedars-Sinai Medical Center air on Los Angeles radio. The call to action is to phone a toll-free number. The hospital wants to make sure those calls are answered properly. So it outsourced its call center to a supplier specializing in healthcare.
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