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How Outsourcing IT Helped a Swedish Airline Concentrate on Its Customer Service

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Malmö Aviation, the second largest airline in Sweden, has a laser focus on customer service, which is run by its IT infrastructure. Outsourcing IT to Unisys allows the airline to serve its travelers instead of worrying about its servers. Now its growth pattern looks like a plane taking off.

Ireland (With Help From India) Helps Boston Insurance Company Compete

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

This issue our Other Than India series focuses on Northern Ireland. Liberty Mutual created a captive in Belfast for applications development during the dot com boom when programmers were in short supply. Today the insurance company has 160 people there who can easily travel to Boston when necessary.

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