100 Lessons Learned – Mistakes and Successes of Outsourcing Buyers
Outsourcing Center, Kathleen Goolsby, Senior Writer
As GE’s Jack Welch states, mistakes can often be as good a teacher as success. In studying outsourcing relationships through Outsourcing Center’s annual Outsourcing Excellence Awards program since 1996, Outsourcing Center has aggregated and analyzed the lessons learned – mistakes and successes – by hundreds of buyers and providers of outsourcing services. These lessons learned …