Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Avaya and Convergys are working together to create an HR solution with global reach. The secret of their success: both buyer and provider have skin in the game.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Alfonso Montiel of EDS shares practical steps to prepare a procurement outsourcing strategy.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Global trade operations have increased dramatically in complexity, necessitating knowledge and technical expertise beyond the capabilities of most companies. Here’s what one of the world’s leading companies did to achieve its objectives in this mission-critical function.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Intense competition and a weak economy are forcing financial institutions to radically alter the way they do business. A new Deloitte Research study of global leaders discovered 75 percent are outsourcing offshore to save as much as 50 percent. Analyst Chris Gentle details how this trend is developing.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Adequate support for a remote or mobile workforce is a make-or break process and high on CxO-level executives’ agendas these days. Here’s how one of the world’s leading banks solved the problem and ensured a flexible solution.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The story of how to change it can’t be done to dream come true using outsourcing.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Finance and accounting outsourcing has gone beyond transaction processing to enter the realm of business transformation. Today, chief financial officers require data to help them make better financial decision.
Katherine Swarts, Business Writer
Manufacturers are increasingly willing to spend money on outsourcing to save money. Old skill sets are disappearing, making the cost of finding the right talent a primary driver in choosing outsourcing.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Suppliers are moving the back office to the four corners of the globe. At the same time, buyers, now firmly committed to offshore solutions, are wrestling with the decision to select a near shore or farshore provider. Here’s what’s going on in offshore outsourcing.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Five trends are reshaping ITO. Hot new markets and business transformation outsourcing are two of the major trends altering the landscape.
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