Insider Views on Trends in Global Sourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
Where will suppliers outsource work in the next couple of years? And why? There are dramatic changes in attitudes toward this decision!
Research & Insight
Business Challenge
The Customer Relationship Management Forecast for 2006
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Buyers will want to mine their data differently next year. And suppliers are developing consulting practices to help all customers, not just outsourcing buyers, do just that. Here’s what’s happening in CRM outsourcing.
Top ITO Trends for 2006
Outsourcing Center, Kathleen Goolsby, Senior Writer
A new buzz surrounds IT outsourcing. Buyers are taking a new tactical approach to ITO. They want technical innovation, worry about security, and are embracing multisourcing. Read what the experts think will happen in 2006.
VoIP Security: Protecting Voice Traffic From Prying Ears
Eric Schoeniger, Business Writer
A growing number of businesses are now using VoIP (voice over Internet protocol) to route voice traffic over their computer networks. So how do you keep malicious hackers from listening to your calls? Outsourcing can help.
Ukraine: Will the Orange Revolution Boost the IT Outsourcing Industry?
Ulad Radkevitch
Ukrainian IT suppliers signed new deals in 2005. Will the Ukraine turn into an Eastern European outsourcing hot spot?
ASP Makes Customer Service Self-Service
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
ATI manufactures 400 cards for video games. Dissatisfaction with multiple suppliers led it to select a single source solution. ASP Parature improved customer satisfaction and decreased incoming call volume by 80 percent through its self-service options.
American Ref-Fuel Outsources Its IT to Multiple Suppliers to Generate Business Benefits
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
American Ref-fuel turns garbage into electricity. It outsources everything else. Here’s how the company’s various IT suppliers work with each other to service the energy company. The result: the company that turns waste into energy doesn’t waste energy.
Tales from the Front: Sunoco’s Tim Murtha Publishes New Guidebook On IT Multi-Sourcing
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
When Sunoco decided to transform its IT infrastructure, it performed 90 percent of its IT services in-house. After an honest assessment of its deficiencies, the refiner decided to outsource 90 percent of its infrastructure to multiple suppliers. The key to that successful transformation was changing how Sunoco defined the work, according to Tim Murtha. From his new book.
Can Organized Labor Vote Yes on Outsourcing?
Eric Schoeniger, Business Writer
Outsourcing is sometimes a four-letter word in unionized industries. Yet for many utilities, strategic outsourcing can result in a clear competitive advantage that benefits management and labor alike.
A Rapidly Growing Health Plan Turns To Outsourcing to Handle the Growth
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The Community Health Plan of Washington had an enviable problem: its growth rate topped 300 percent a year. It needed a supplier who could handle that growth. Adaptis, with offices in the US and India, was just what the doctor ordered.