Avoiding Outsourcing Pitfalls
Jon F. Doyle, Attorney, White & Case LLP
Jon Doyle of White & Case shares six key provisions that any outsourcing agreement should have to help mitigate unavoidable problems when offshoring.
Research & Insight
Business Challenge
A Candid Chat on Offshoring with MphasiS
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
What is the biggest mistake buyers make when they offshore? How do you navigate cultural differences? Jeroen Tas, Vice Chairman of MphasiS, does a Q&A.
Consortia Buying: An Upcoming Trend in Outsourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
The consortia buying of business process outsourcing services is about to explode worldwide and will be become a major trend among Global 1000 and mid-market companies.
How Leading Companies Avoid Being Bitten by Telecom Expenses
Outsourcing Center, Kathleen Goolsby, Senior Writer
Voice and data communication–the fourth-largest operating expense for most companies–has historically not been managed in a rational way. But outsourcing solutions are now evolving to a compelling value proposition with a Total communication Management model.
Getronics Offers Expert Advice on IP Communications
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Convergence, which means running voice, data, and video on a common infrastructure, brings a lower cost of ownership and the ability for companies to adapt quickly to changing business environments. Getronics explains how to manage a convergence project.
Confused about the Best Cell Phone Plan? Who Ya Gonna Call?
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Incorrect or misleading cell phone billing is an expensive problem for corporations. Outsourcing is one way to guarantee you only pay for what you use.
Are You Ready to Let a Supplier Deliver Converged Voice and Data Services?
Richard Sealy, Consultant
Today outsourcers can merge voice and data into a single infrastructure. However, this new paradigm disrupts well-established conventions. Richard Sealy discusses what the next generation of telecom service outsourcing contracts must do.
A Surprising New Study: SLAs Now Have Teeth
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A new study by Oblicore found 59 percent of its respondents do not monitor their SLAs well. Yet 64 percent have added financial penalties if their suppliers do not perform.
Foreign Outsourcing Invigorates US Economy
Daniel Griswold, Cato Institute
Daniel Griswold of the Cato Institute debunks offshoring myths using Cato research. He explains the economic benefits of offshoring and puts the job loss issue in perspective.
Banks Outsource to Keep Their Global Customers Happy
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
KeyBank’s corporate customers need letters of credit for global trade. But the bank didn’t want to make the requisite capital investment. So it outsourced that process to ABN-AMRO, another bank. The happy result: the new services offered by the outsourcer helped KeyBank attract new customers.