Research & Insight

Business Challenge

Family Thais Lead to Bangkok.com

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The founders of Bangkok.com, who are based in Boston, Massachusetts, planned to resell the domain later for big bucks. But to underwrite their investment, they decided to offer email forwarding to anyone who wanted a Bangkok.com domain name. Our vanity email address wasn’t terribly successful, says Stanhope, who is the general partner. The founders sold 100 year-long subscriptions at $35 each……

Hatching An Application

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Outsourcing may turn out to be the golden egg for Commtouch. Since every youth in Israel must serve in the Army, which relies on sophisticated military intelligence and technology to survive, Israel has a wealth of technically skilled young people.

ASP Makes Sure You’ve Got Mail

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When midnight hits on December 31, Netizens will have sent 2.2 trillion email messages. That’s because 97 percent of Internet users correspond by email, according to IDC. Back in 1998, a long time ago measuring by Web time, U.S. citizens sent seven email messages to every letter that required first class postage, according to Nua. The number has to be bigger today, given the runaway popularity of email by wireless phone, personal digital assistants and Blackberries in addition to the old-fashioned way of using your computer. (outsourcing)

How to Select an ASP Supplier

Outsourcing Center, Kathleen Goolsby, Senior Writer

How to Select an ASP Supplier… The path a buyer should take in selecting an ASP depends on the buyer’s intent for use of the outsourced application. Adam Braunstein, Senior Research Analyst with the Robert Frances Group, explains that the buyer could use an ASP to host a full-blown integrated application set, or it could use an ASP as an automation tool for a simple application that doesn’t need to pull information from external systems. Despite the intended use of the application, Braunstein, suggests there are crucial characteristics to seek in an ASP supplier.

Contracting With ASP’s What’s the Customer to Do?

George Kimball

Application service providers (ASP’s) promise to make all this go away. Rather than pay large license fees and hire swarms of consultants, companies may rent the software, or buy applications by the drink, paying so much per user, per month. Applications will be delivered to the desktop, over the Internet. Just pay the money, and someone else will buy, install, connect and configure everything. The allure is plain, and has aroused interest in the marketplace, and from service providers, including well-financed startups, as well as such stalwarts as Intel and Oracle. The appeal is especially strong to new and smaller companies, who can adopt standard functions from popular packages more easily than larger, long-established organizations.

Underwriting a Successful Result

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Before homebuyers can complete the transaction to purchase a home, they must demonstrate they have also arranged for homeowners insurance. Up until now, the process for obtaining that coverage was almost as arduous as finding the house in the first place…..

Wanted: Outsourcing Provider to Reduce Recruiting Times and Employee Turnover

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

In July, 1998, a national electronics retailer approached Spherion Corporation, an Atlanta-based outsourcing provider that offers high-volume sourcing, screening and selecting employees. The retailer was facing its busy Christmas season and habitually couldn’t find enough people to man its stores to handle the crush……

A Gifted Outsourcing Relationship

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Today the company, now called Send.com, has 20 different product lines, ranging from cigars to cars. The company partners with local specialty retailers to fill its orders and deliver its gifts. Like a winemaker mixing a champagne cuvee, Send.com has merged e-commerce with old-fashioned retail…

Web Watch Dogs

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

It’s 4 a.m. Do you know if your Web site’s working? If the Web site resides on a NaviSite server, you can leave the worrying to them. If one of its experienced trouble-shooters notices that something is not quite right with a Web server, the employee explores the problem and fixes it before it affects Web performance…. (outsourcing)

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