Research & Insight

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Big Data/Analytics

Straight A’s Report Card | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Grading the performance levels, strategies, and success of government services outsourcing suppliers, MAXIMUS is out front with straight A’s. The company was selected by Forbes Magazine as one of the ten Best Small Companies in America for 1999..

Extending the Reach of Outsourcing | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

As the outsourcing industry heads into 1999, Richard Raysman, an attorney with the New York firm of Brown Raysman Millstein Felder and Steiner LLP, expects to see not only larger transactions, but an expansion of the services being outsourced.

The Tactics of Transformation | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

The outsourcing industry, having matured significantly during the past ten years, faces changes in 1999 that will not only alter the focus of the outsourcing industry itself, but will also transform the companies entering into such transactions.

Distinguishing Between Dispute and Discussion: | Article

Robert E. Zahler

Why do customers and suppliers often mutually characterize their outsourcing relationships as adversarial? The single biggest reason is a failure by both parties to distinguish between legitimate disagreement and discussion, on the one hand, and improper and harmful dispute, on the other.

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