Cloud Archives

Centralizing Asset Management Helps Promotional Products Manufacturer Manage Its IT Infrastructure

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Like many promotional products manufacturers, The GEM Group has a manufacturing facility in China. The manufacturer was changing its IT desktop infrastructure. Did the computers in Shenzhen have enough memory to work in the new IT environment? Everdream’s application allows GEM to manage the Chinese infrastructure from its Massachusetts headquarters.

Outsourced IT Platform Attracts Merger Partner for Real Estate/Hospitality Company

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When Private Escapes Destination Clubs started its travel and real estate company, it wanted IT expertise without the IT investment. So it outsourced its Web-based reservation system to Managed Business Solutions. The IT platform was such a stellar success a competitor came calling, attracted by the reservation system. Now the new combined entity is the No. 2 player.

Integrating Payroll with Benefits Administration Transforms HR for Charmant

John Harney, Business Writer

Charmant’s existing payroll software was outmoded, hard to use, and not integrated into its time and attendance system, which created challenges for the eyewear distributor’s two-person human resources department. The HR manager staked his job on an outsourcing solution . . . which worked.

Online Retailer Outsources Voice Mail Because Customers Still Want to Use the Phone

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Online customers communicate through email. But some want to do things the old-fashioned way–they want to talk to a real person about their needs. Small entrepreneurs with day jobs can’t answer their calls during the workday. Outsourcing provides a professional alternative.

Trends in Outsourcing to Enable Client Organizations to Innovate in Their Businesses

Outsourcing Center, Kathleen Goolsby, Senior Writer

Nearly everyone is talking about innovation in outsourcing. In this article, experts share their insights on the hindrances and best practices surrounding innovation objectives.

BPO Innovation: It’s the Technology, Stupid!

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Innovation is outsourcing’s new buzz word. However, it’s a lot easier to talk about innovation than do it. SAP’s Gianni Giacomelli discusses the techniques that work and the traps to avoid.

Lessons from the 2007 Outsourcing Excellence Awards

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Common themes ran through the relationships of the Awards winners–whether the buyer was collecting child support payments in Louisiana, performing cardiac surgery in Boston, or supplying cell phone service to rural India. Peter Bendor-Samuel shares the lessons learned.

OMFN Knew It Selected the Right Supplier When Perot Systems Expertly Handled a Deluge of Volume During Migration

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Old Mutual had earned the unhappy moniker: the worst in the industry. It outsourced to become competitive. During the first two migrations, events conspired to triple volume. Read how the two partners learned to work together under the crushing volumes.

RX for Healthcare Outsourcing Success: Abandon Traditional Roles

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

No one wants to wait three months to be paid. The Department of Surgery outsourced its bill collection, which cut day in accounts receivable from 94 to 50. But the change wasn’t easy; the two partners had to change how the surgeons operated (their back office.)

Bharti Airtel, Nortel Innovate a Utility Computing Model to Influence Consumer Behavior

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Bharti Airtel is a fast-growing Indian telco. It felt labor costs in India were too expensive. It wanted to solve customer care issues at the machine. So it offshored its solution–to North America. The Indian company selected Nortel for its call center technology. Together they changed the behavior of a nation.

Research & Insight

Cloud

Centralizing Asset Management Helps Promotional Products Manufacturer Manage Its IT Infrastructure

Outsourced IT Platform Attracts Merger Partner for Real Estate/Hospitality Company

Integrating Payroll with Benefits Administration Transforms HR for Charmant

Online Retailer Outsources Voice Mail Because Customers Still Want to Use the Phone

Lessons from the 2007 Outsourcing Excellence Awards

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