Offshore Comes of Age in 2003
Stephen Dunn, Principal, Everest Group
Everest’s Todd Furniss and Stephen Dunn discuss the explosive growth of the offshore industry, describing the new players and predicting where the work will go this year.
Research & Insight
Cloud
Outsourcing in 2003: How Offshoring Is Changing the Industry
Outsourcing Center, Kathleen Goolsby, Senior Writer
The biggest event in outsourcing last year — and the biggest event since outsourcing’s inception — was the growing use of offshoring. Both buyers and suppliers realized the profound power of labor arbitrage. The move to offshore work to take advantage of low cost labor is affecting every area of outsourcing. In the IT space, …
Outsourcing Customizes Customer Care Worldwide
Outsourcing Center, Bruce McCracken, Business Writer
Buyers who outsource their call centers are discovering they can reduce cost and increase their customers’ satisfaction even when call volumes are increasing. New studies show using a mix of offshore and domestic agents is sparking double-digit growth in Europe.
What Runs Through the Veins of a Successful Outsourcing Relationship?
Outsourcing Center, Kathleen Goolsby, Senior Writer
What happens after your ERP implementation or other IT initiative stalls or worse, fails? Here’s how a leading company successfully recovered from such a situation in rapid time and came out even stronger than planned.
Managing the Complex Logistics of Global Trade
Outsourcing Center, Kathleen Goolsby, Senior Writer
Global trade operations have increased dramatically in complexity, necessitating knowledge and technical expertise beyond the capabilities of most companies. Here’s what one of the world’s leading companies did to achieve its objectives in this mission-critical function.
Outsourcing Provides IT Security, Fending off 200,000 Threats Per Month for a Healthcare Provider
Outsourcing Center, Bruce McCracken, Business Writer
Most companies worry about their IT security but have no idea how many threats they really receive. One health care company thought it fended off 2,000 threats a month. Outsourcing discovered the real number — 200,000 — and provided a more secure solution.
Real Estate Firm Makes Better Investments By Outsourcing Accounting
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Jimmy Hanson wanted to invite institutional investors to invest in his real estate management company. But he needed to revamp his accounting systems to meet their reporting needs. DTO’s real estate division solved his problem.
Doing Cross-Border Outsourcing Deals: A Quick and Dirty Checklist
George Atis, Chairman, Outsourcing and Technology practice groups, McMillan Binch LLP
Toronto outsourcing attorney George Atis lists six items U.S. attorneys must consider if their American clients are working in Canada. Cross-border outsourcing transactions are more difficult than they look.
Launching the World’s Largest Employee Portal
Outsourcing Center, Kathleen Goolsby, Senior Writer
When you’re planning a project with the largest size and scale in the world, there can be no better strategy than outsourcing. That’s what GM did in order to eliminate risks and ensure success when it built mySocrates, the largest employee portal on the planet.
Solving Support Challenges for a Bank’s Remote Workforce
Outsourcing Center, Kathleen Goolsby, Senior Writer
Adequate support for a remote or mobile workforce is a make-or break process and high on CxO-level executives’ agendas these days. Here’s how one of the world’s leading banks solved the problem and ensured a flexible solution.