Outsourcing Center, Kathleen Goolsby, Senior Writer
The U.S. Chamber of Commerce was ready to part ways with its service provider. Lockheed Martin was able to take over the hardware and software from its predecessor in less than six weeks. Lockheed’s willingness to partner made this relationship work.
Outsourcing Center, Kathleen Goolsby, Senior Writer
We keep you abreast of significant developments that affect outsourcing strategies for both buyers and suppliers. Read about the recent advances in voice-over-IP and satellite communication technologies that affect mobile workforces, Homeland Defense, globalization and multi-location enterprises.
Outsourcing Center, Kathleen Goolsby, Senior Writer
When GM realized it wasn’t making the best use of its enterprise marketing dollars and customer services, it came up with a unique strategy. But to ensure success in achieving enterprise-wide value, the strategy required outsourcing.
Outsourcing Center, Bruce McCracken, Business Writer
Outsourcing levels the playing field and allows the little guys to successfully compete with the big boys. Read how a small town newspaper was able to compete with its Chicago neighbor thanks to a savvy supplier.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Total integration after mergers/acquisitions is difficult to achieve…but IBM knows how to do it, no matter how complex it appears to be.
Jerri L. Ledford, Business Writer
Outsourcing patient data must satisfy a hospital’s stringent security requirements. One ASP has developed a prescription for protecting patient data on the Web.
Outsourcing Center, Bruce McCracken, Business Writer
IDC reports HR BPO outsourcing revenues grew 65 percent last year. (That’s not a typo.) Read why.
Rebecca S. Eisner, Partner, Mayer, Brown, Rowe & Maw
New U.S. laws have made privacy and data security a risky business. Be scared. Be very scared. Here’s why.
Chris Pryer, Business Writer
Knowledge sharing helps CNA Insurance provide great customer service by storing all company knowledge in a searchable database.
Outsourcing Center, Kathleen Goolsby, Senior Writer
What’s a company to do when it has the business but not the resources to do it? Here’s the story of a deal that looked impossible at first…until it was outsourced to an ASP.
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