Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Employees get a sinking feeling when they look at their paychecks and they’re wrong! If they believe the payroll department didn’t calculate their overtime properly or deducted too much for their health insurance, the first thing they do is reach for the telephone. Then, the payroll staff has to drop everything and reconstruct what happened to determine if they were paid the proper amount.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Outsourcing suppliers are responsive in a crisis. Forty-five minutes after the first plane hit the World Trade Center, Compaq executives were on the phone, putting together a triage of support for its eight financial clients with Recover-All contracts as well as its many other customers headquartered in the twin towers. Tom Simmons, vice president of Compaq Managed Services in Stowe, Massachusetts, says within three hours Compaq had organized a crisis center routing telephone questions to Colorado Springs and opened a walk-in facility near Madison Square Garden manned by its Northeast sales team. A crisis Web site was online that night.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Burlington Resources, Inc., which is involved in the exploration, development and production of hydrocarbons, ranks first among U.S. independent oil and gas companies, in terms of proved U.S. reserves. It’s a company with the diverse global opportunities and financial strength of a major oil company, but it is also blessed with the entrepreneurial spirit, flexibility and responsiveness of an independent operator. If there was anything that might impede its ability to grow and remain competitive in its industry, Burlington would take steps to rectify that situation.
Outsourcing Center, Bruce McCracken, Business Writer
As the 20th century closed, the winds of change blew at gale force in marketing and media, harkening the arrival of the Internet. A revolutionary communicative medium was permeating America and the world. The avenues of business were not unlike the midway of a carnival concerning the new marketing channel with barkers shouting strange terms: e Commerce, IT, New Media, Dot Com.
Chris Pryer, Business Writer
There are certain times when a confluence of events can create an environment like no other. The moon in the seventh sky, or Jupiter aligning with Mars, for instance. In today’s fast-paced and constantly evolving business world, successful companies must be vigilant and nimble in order to respond quickly and take advantage of such favorable conditions when they present themselves. If these companies don’t possess the necessary resources in-house to accomplish their business objectives, they collaborate with another company who does.
Outsourcing Center, Kathleen Goolsby, Senior Writer
In any vendor relationship, you can let the vendor manage you and direct you, but I’m not sure that you will get full satisfaction and have your full expectationss met. Companies have to understand what they are expecting and actually make decisions based on that, advises Vickie Pettee, Manager, Global Compensation and Benefits for Nokia.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Outsourcing was the right course for Meadowbrook Golf. The Lakeland, Florida company owns, leases or manages 100 golf courses in 16 states; during the summer the employee roster swells to 3,500. Payroll and tax filing took two days to complete every pay period.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Neither rain nor snow… You know the adage about the reliability of the U.S. postal system. Today we might transfer that goal concept: Neither viruses, nor bandwidth nor disk space will stop email! — at least not for organizations that depend on it as their primary communication vehicle.
Outsourcing Center, Bruce McCracken, Business Writer
National retailers face a challenge when they enter the professional services sector. In the area of medicine, many customers view multiple location clinics with apprehension. They conjure up images of inexperienced, overworked and underpaid interns dispensing medical solutions on an assembly line.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Has this happened to you? You receive a letter in the mail describing a special promotion. You visit the Web site and notice the details are different. You visit the store and no one there knows anything about the vaunted promotion. Frustrated, you call the toll free customer service number and the person who answers the phone is clueless, too.
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