Outsourcing Center
It’s very possible for buyers to form highly successful relationships with a new provider after experiencing a failed relationship. But there are pitfalls. What are the best practices that ensure success in these situations the second time around? Here are some industry experts’ insights.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Berndt-Uwe Pagel, Senior Vice President of BPO for SAP, discusses the software company’s role in BPO. He explains why IT agendas have to change, standardization is important, and suppliers have to become profitable. And he shares the most important lesson he learned from his dad.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
TechGuard had trouble recruiting because of its lack of benefits. It outsourced HR to solve that problem. Then it learned HR outsourcing provided a lot more valuable benefits. Here’s one firm’s story.
Phil Fersht, VP Research
FAO had a major growth spurt in 2002 and 2004. What will happen this year? Will there be another? Phil Fersht and Paul Nowacki dissect the past to predict the future.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
After repeated requests from its clients, Infocrossing expanded its Enterprise Application Services to include Managed Application Services (MAS), a cross-platform suite that includes all aspects of ERP application outsourcing. We married best practices around infrastructure capabilities with our PeopleSoft and JD Edwards ERP expertise, explains Jim Turner, Director of Managed Application Services.
Todd Hintze, Principal, Everest Group
Despite all of the industry hoopla regarding the growth of life-sciences outsourcing, only a small set of life-sciences organizations truly engage in outsourcing. Traditionally, these companies adopted a contracting model for staff augmentation for their clinical drug testing. Read why they must adopt an outsourcing model to create value.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The GM outsourcing deal. Hewitt’s third-quarter earnings call. Leadership musical chairs. Here are 12 events that rocked the outsourcing world this year.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
2007 should be a very, very good year for HRO even though the drags on globalization remain, suppliers’ profits will still be a challenge, and the talent shortage will continue.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Supplier consolidation. The arrival of a buyer’s market. Multi-vendor strategies gain the upper hand. Read about 17 things that will shape the FAO market next year.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Offshore outsourcing is changing dramatically. Read about the changes and their implications for buyers and providers of outsourced services.
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