Daniel Masur, Partner, Mayer, Brown & Platt
We all watched the dotcoms become dot bombs. But you still want to do business with one. Here’s how to structure your contract to lower the risk.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The plane that crashed into the Pentagon wiped out every accounting record for the entire year for one military service. Data warehousing can rebuild those records overnight.
Outsourcing Center, Kathleen Goolsby, Senior Writer
How to create an ‘us’ without destroying the ‘me’ in an outsourcing relationship.
Outsourcing Center, Kathleen Goolsby, Senior Writer
How can you minimize risks when selecting a fairly new company as your supplier? Here’s what BP and Bank of America did when they outsourcing their HR to Exult.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Is offshore outsourcing safe in today’s warring world? Here’s what’s happening in India, Russia and the Philippines.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Eighty percent of corporate telephone bills have errors in their favor. Outsourcing short circuits mistakes and checks to see if you’re still being charged for a circuit you removed in 1999.
Jerri L. Ledford, Business Writer
Eligibility errors are the number one reason to deny medical insurance claims. Outsourcing speeds dispute resolution.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
IT suppliers are entering the BPO world. Compaq has created an unusual offering melding the two.
Chris Pryer, Business Writer
Continuing education credits are a necessary evil for all licensees. An outsourcing alliance in the insurance industry found a way for agents to generate revenue and credits at the same time.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Buyers are often in a hurry to outsource so they can implement their competitive strategies. But cutting short the supplier selection process can result in a failed outsourcing relationship. Here’s how to do it right.
"*" indicates required fields