Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
How do medium-sized banks survive in today’s brave new world? The challenges seem Herculean. The big banks are getting bigger, smaller banks are becoming acquisition candidates, and the Internet is changing how consumers interact with their financial institutions. Outsourcing is one way for banks to cut costs and become more competitive, says Alfred Ricci, of …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
IDC’s Marc Pramuk says access to technology is driving HRO. Companies are assembling more comprehensive outsourcing initiatives to get more for their technology dollar.
John Harney, Business Writer
Gartner says 85 percent of American companies will have outsourced some portion of HR by next year. Here’s what’s happening in this dynamic sector of BPO.
Caroline Sherwood, Everest Group
In change management, the leadership of the organization must have a clear vision, believe that change is necessary, and be willing to commit the time and resources to make the project successful.
Brian R. Suffredini, Attorney, Mayer, Brown, Rowe & Maw LLP
Outsourcing requires the buyer to share sensitive information with the supplier. How do both parties handle the use of this residual information? Brian Suffredini of Mayer, Brown, Rowe & Maw shares hints to protect both parties and still make the relationship work.
Outsourcing Center, Bruce McCracken, Business Writer
Residential Realtor Keller Williams® is in a hyper growth mode. It wanted to attract young brokers, who expect cutting edge technology. The broker outsourced an intranet, which acted as a magnet and made the document-driven transactions easier.
John Harney, Business Writer
What is a fourth party logistics provider and why do you need to know? IDC says there’s a fundamental shift in how companies handle their logistics outsourcing because of globalization and offshore manufacturing. Here’s what’s happening.
Outsourcing Center, Kathleen Goolsby, Senior Writer
How Compuware’s Outsourcing Services Enable Lear’s Business Unlike people or vehicles – which can go in only one direction at a time – companies must be able to quickly move in several directions simultaneously. IT is the prime enabler of latitude for multi-directional objectives, but it also creates new risks at various stages of the …
Outsourcing Center, Bruce McCracken, Business Writer
Customer service costs at Charles Schwab began to rise as customers phoned more frequently to ask about their portfolios. Understand how this type of outsourcing can pay dividends.
Outsourcing Center, Kathleen Goolsby, Senior Writer
See what industry leaders think in this of four articles on insights for buyers of BTO services.
"*" indicates required fields