Aviation Outsourcing
R. Allen NaudÈ, Partner, Baker & McKenzie, Miami, Florida
Flexibility is an important piece of aviation outsourcing. Attorney R. Allen Naude of Baker & McKenzie shares do’s and don’ts for airlines.
Research & Insight
Function
IT Infrastructure & Applications
Outsourcing Provides Sweet Dreams Instead of Security Nightmares
Outsourcing Center, Bruce McCracken, Business Writer
Worried about IT security? Read how a service provider helped a health consortium close off targets of opportunity and cut its exposure.
The New Breed of Web Hoster
John Harney, Business Writer
Web hosters are now adopting many of the outsourcing service strategies of ASPs. One benefit: the provider doesn’t have to compete on price.
Insuring A Process System for Independent Agents
Chris Pryer, Business Writer
USA Inc., composed of independent agents, wanted to concentrate on growth. Soon its IT department couldn’t handle the volume. So it outsourced policy processing to RIS.
Anchor for Agility
Outsourcing Center, Kathleen Goolsby, Senior Writer
When Nortel selected a service provider, the low cost offer did not prevail since Nortel wanted the best cultural fit. CSC won the deal after its negotiating team announced they would be the ones heading the account.
East Meets West Up Close and Personal
Outsourcing Center, Kathleen Goolsby, Senior Writer
Facing mountainous bad debts and a failing national economy, Japan’s banking sector and its government seek strategies to save the banks from closure. But Shinsei Bank has already found the path to success. Due to adopting western-style management concepts, and using outsourcing, it entered a new market at one-third the time and one-tenth the cost of its competitors and has profit for moving forward.
The Coming Sea Change in Offshore IT
Stephen Dunn, Principal, Everest Group
Using an offshore service provider can be a daunting task. Stephen Dunn describes the options for both buyers and service providers.
Insurer Quotes Rates from Palm of its Hand
Chris Pryer, Business Writer
The CEO of GSA Insurance wanted to do something no insurance company had done before: provide accurate quotes at the customer’s home. Outsourcing made that a reality.
CPOE Odyssey
Outsourcing Center, Kathleen Goolsby, Senior Writer
CPOE is the new buzzword in health care outsourcing. El Camino Hospital \x0d\x0ainstalled a CPOE system in 1969. This case study explains CPOE’s evolution.
(i)Structure Creates Model to Chart IT Outsourcing Performance in Infrastructure
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
How well does your IT outsourcing perform? (i)Structure created a simple test you can take on the Web to answer that question.