IT Infrastructure & Applications

Double Digit Growth for BPO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

There was a huge up tick in business process outsourcing (BPO) in 2000, says Julie Giera, vice president at Giga, a Cambridge, Massachusetts-based research and advisory firm specializing in the technology industry. She attributes BPO’s double digit growth to the popularity of Web-enabled offerings. BPO soared because companies are seeing the benefits of using an application service provider (ASP). Giera defines the ASP model as application rental over the Web.

ASPs Ready for a Consolidation

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Application service providers (ASP) arrived en masse on the outsourcing scene last year and then proceeded to solidify their place in the marketplace. That was the major happening in the outsourcing world in 2000, according to Dean Davison, vice president at Meta Group, an IT advisory and research firm in Stanford, Connecticut…

Time to Renegotiate

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

From 1992 to 1994, many major corporations signed 10-year outsourcing contracts. The end of the tunnel is in sight, but now, the world is much different with the rise of the Internet. Robert Zahler, a partner with Shaw Pittman in Washington, D.C., says many of these buyers are beginning to gear up and decide what to do in this new business environment. They are wrestling with the choice of renegotiating with their current suppliers or putting the contract out for a competitive bid…

An Insider’s View of the Future for ASPs

Outsourcing Center, Kathleen Goolsby, Senior Writer

Application Service Providers (ASPs) attracted more attention than anything else in outsourcing in 2000. Kirk Krappe, senior vice president of products and markets for Corio, Inc., one of the industry’s pioneers and leading ASPs, predicts even more incredible growth in this arena for 2001.(outsourcing, asp)

What Does an ASP Do? Let Me Count The Ways

Jessica Goepfert of IDC

International Data Corporation (IDC) in Framingham, Massachusetts completed a year-end study to determine the breadth of knowledge about application service providers. Half the executives interviewed had heard of the term ASP but only 6 percent had a detailed knowledge of what an application service provider does, reports Jessica Goepfert, senior ASP analyst for IDC.

Producing The Nation’s Paychecks On Time

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

If you are a salaried employee in the Netherlands, there’s a 50-50 chance that Pink Roccade produces your paycheck. If we are one day late, there’s a big economic problem, says Hans Kateman, communication manager for Pink Roccade, an IT outsourcing supplier in Apeldoorn, the Netherlands.

The Numbers On The Blackboard Add Up For ASPs

Raymond Angus

Research on the Deployment/Hosting and Integration of Business Critical Information Systems through Applications Service Providers (ASPs) by Professor Wendy Currie has borne out well the value of numbers. The focus of her study covers essentially Europe and the famed Silicon Valley in the U.S., but soon the research will expand into Australia. She defines her work as an overall view of the development of the ASP industry…

An Outsourcing Relationship In Motion

Raymond Angus

In the everyday world of Ecommerce, selective awareness can be a disconcerting challenge to businesses presenting themselves, or their wares, via a website on the Internet. BUT…the truth of it is, this affords any company the opportunity to distance itself from the legions of other sites on the Internet! This is the belief of Jon Pierre Francia, CEO of Mov’n Pictures, Inc. based in Pleasant Grove, Utah. His company (MPI) specializes in animation, film and video for a client list that includes some of the largest advertising agencies in the world…

What Web (Sites) We Weave

Raymond Angus

Innovation, creativity and individualism are the siren songs of this strapping birth child of the marketplace, appropriately dubbed ecommerce. Capturing attention on the Internet, and translating that curiosity into positive action, is the role played by a new breed of creative, outsourcing professionals; they are the web site developers. The manner in which a company presents itself on the World Wide Web can be a make or break decision. According to Mike McFarlane of Kiora, it’s not a decision that should be made hastily. He adds, it can lead the unwary into uncharted waters with a lot of hidden rocks! Professional web design help should be sought.

A Ship Shape Outsourcing Relationship

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Long before the Internet, the travel industry has been in the forefront of computer automation. As far back as the 1970s, airlines that couldn’t harness technology effectively crashed and burned. (Pan Am and Eastern, for example.) But because of the complex nature of booking ocean liners, cruising has been the last bastion for manual bookings, according to David Anderson, vice president of technology for GoCruiseDirect.com, a Miami, Florida company.

Research & Insight

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