Research & Insight

Function

IT Infrastructure & Applications

Combining Computer Codes With IRS Code | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Executives who know how to fix computer code but also understand the IRS code are the people who run reSOURCE Partner associates (rSP), an ASP supplier in Columbus, Ohio. The two-year-old firm, which specializes in both the technical and the business side of applications, provides complete application hosting, application management and business process outsourcing using PeopleSoft’s Human Resources and Financial applications. (The firm selected PeopleSoft after an extensive one-year search in 1996.).

Facing Up to Customer Needs Online | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Communication is fundamental to any kind of commerce. But it’s especially important on the impersonal Net where buyers sit alone in front of a computer screen, wondering if their orders will get lost in the ether. Now e-business owners can add a high touch component to high tech commerce. They can assure an executive on the road that the part will get there tomorrow in time for the big meeting. They can answer any question on-line, real time, using software from FaceTime communication, an ASP.

Doing IT Right in Sydney | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Craig Curtin is a stickler for details. And he’s a great punster. So when he named his new ASP company Do IT Right, the moniker had a double meaning. IT is an abbreviation for Information Technology, which the company does right…

Channel Changes | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Fast moving and provocative with possibilities, the ASP market is in the midst of a revolution. World-renowned, best-of-breed vendors, as well as customers of all sizes are watching this rapidly growing industry even as they shape it. ASPs don’t look the way they did at the outset of 2000 and, at the end of 2000, they will have evolved and mutated a great deal more…

IT Lawyers | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When Shakespeare wrote, ‘Let’s kill all the lawyers,’ he definitely wasn’t talking about attorneys who specialize in technology issues. These barristers, who know just as much about server farms as serving subpoenas, provide an invaluable service to clients inking an ASP contract…

Leaping at the Chance | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When a venture capitalist calls with $65 million in funding, management listens. Then the group leaps at the chance to launch a new outsourcing firm, flush with the largest venture capital award to a BPO firm to date. That’s how LeapSource Inc., a Phoenix BPO, got its start…

Educating Universities About Outsourcing | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When you’re 17, one of the hardest decisions you have had to make in your young life is where to go to college. Then, you arrive on campus and have to embark on a whole new way of living away from Mom and Dad. There’s no doubt these decisions can be tough for teen-agers. So, five recent college graduates decided to do something to make this trying time easier. Young Shin was just 29 when he and his fellow Wunderkinder launched Embark.com, a San Francesco application service provider…

The Russians Are Coming! | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Émigrés typically savor the wealth of business opportunities when they land on the promising shores of America. But the partners at Octet Media L.L.C. in New York City learned that their financial future was still tied to the folks back home.

Constant Coverage on Two Continents | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Cost reduction often is the primary push to outsource a non-core area. And when the savings are significant, slashing the costs almost in half, more and more American companies are taking advantage of the lower price, even if the supplier is half way around the world.

Cleaning Up The Lead System For The Laundry | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Cleaning Up The Lead System For The Laundry… Pellerin Milnor Corp. manufactures industrial laundry machinery used by hotels, prisons, nursing homes and dry cleaners. Instead of selling its equipment to its end users, it created a dealer network throughout the world. The manufacturer, however, generates the sales leads…

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