When An Outsourcer Outsources: Debt Collector Uses Champion Challenge for Selection
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
AMO, a debt collection firm, looked at a number of suppliers, then set up a 60-day champion/challenger test. Who could collect more money–AMO’s dialer or the supplier’s system? We wanted to test their situations under combat conditions, says Michael Chamberlain, AMO’s President.