Dr. Ognian Pishev, Vitosha Software (Australia)
Although information technology did not occupy the place it deserved in party platforms during Australia’s September 1998 election, IT was brought to the public forefront by industry bodies. Australia is currently at a critical juncture of its multi-billion-dollar outsourcing industry, and the general concensus is that reform is needed.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Industry studies reveal that most customers who become dissatisfied select another provider, rather than return the functions in-house. Stephen Fordham, Senior Director of Employee Care at Convergys Corporation.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Grading the performance levels, strategies, and success of government services outsourcing suppliers, MAXIMUS is out front with straight A’s. The company was selected by Forbes Magazine as one of the ten Best Small Companies in America for 1999..
Outsourcing Center, Kathleen Goolsby, Senior Writer
As the outsourcing industry heads into 1999, Richard Raysman, an attorney with the New York firm of Brown Raysman Millstein Felder and Steiner LLP, expects to see not only larger transactions, but an expansion of the services being outsourced.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The outsourcing industry, having matured significantly during the past ten years, faces changes in 1999 that will not only alter the focus of the outsourcing industry itself, but will also transform the companies entering into such transactions.
Outsourcing Center, Kathleen Goolsby, Senior Writer
As the outsourcing industry heads into the final year of the century, growth will be driven by a blending of the traditional and newer segments of the industry, according to Donna Crane, vice president, marketing, Systems and Computer Technology Corp. (SCT).
Richard Raysman
The recent wave of network outsourcing is causing some business people, and not just techies, to turn their attention to a seldom mentioned aspect of outsourcing — network security.
Bill Deckelman
For those who have negotiated multiple outsourcing deals over the years, there is no question that there are indeed common problems and challenges faced in almost all outsourcing deals.
Joseph Vales, Senior Partner, Vales Consulting Group
Business Process Outsourcing (BPO) is paving the way for leading companies to compete globally and increase profitability into the new millennium.
Robert E. Zahler
Since the late 1980’s, outsourcing vendors have relied on subcontractors to perform part of the work required in outsourcing relationships. Although customers often assumed that the functions subcontracted were non-critical services, a number of trade press articles a few years ago revealed that the outsourced functions included some that any client would view as potentially at the heart of the relationship.
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