Research & Insight



The E-volution of BPO Procurement Outsourcing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Until now, selling your wares on the Internet has been the big focus of e-commerce. But at this stage of on-line commerce, buying is growing rapidly in importance as well, according to Dr. Bernadette Margel, a partner and global leader of PricewaterhouseCoopers’ Procurement Outsourcing practice. And it is all happening very fast–at Web speed, she says.

Of Equal Stature | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

BPAmoco is one of the world’s leading providers of energy and petrochemicals. As the third largest integrated oil company in the world, it enjoys considerable reach and scale. BPAmoco recognized that its core skills revolve around the products that it markets to its customers. Its accounting and transaction functions are not part of that core. We can certainly get comfortable with a third-party providing that service, allowing us to focus our attention on those things that we are good at and need to be good at, suggests David Hulf, CFO of BPAmoco Oil Europe. But only an outsourcer of equal stature would be able to supply BPAmoco’s needs.

Ingredients for a Successful Alliance | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing relationships work well when each company is able to focus on its core competency. The outcome is even more successful when each firm is a leader in its field. This relationship displays the powerful results when a buyer leverages the best-in-class expertise of a supplier. It is an enlightening case study in how companies should outsource their telecommunication.

Debate, Duplication, Delivery and Development | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing has grown so much that we are having a hard time getting a true handle on it,says renowned analyst/lecturer, Michael F. Corbett. I think the major growth areas for 2000 will be the Application Service Providers (ASPs), the movement of robust software applications out onto the Internet, and BPO…

Launching a Center of Competence | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing–In existence for more than 175 years, the Bank of Montreal, a large, complex organization with a branch network of approximately 1,000 locations, had determined by the mid 1990s that it needed to reinvent the way it did business. The financial services landscape evolves very quickly, explains Linda Tuck Chapman, director of services in Strategic Sourcing…

Moving Into the Neighborhood | Article

Bill Deckelman

Without a doubt, the enormous growth in the outsourcing industry spells o-p-p-o-r-t-u-n-i-t-y for a company that can offer service expertise and economies of scale. But just recognizing the opportunity and hanging out a shingle is not enough.

New Dairy Product Enters Asia-Pacific Market | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

A Scottish surgeon had a vision of being able to improve the health of people in Hong Kong by supplying them with cows’ milk kept free from contamination. To that end, in 1886, he and five Hong Kong businessmen incorporated Dairy Farm and imported a herd of dairy cattle in order to lower the price of milk, thereby increasing profits for company shareholders..

Keeping Intellectual Property Under Wraps | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

During an outsourcing agreement the vendor becomes polluted with what is considered to be very proprietary intellectual property, says Gene Slowinski, director of strategic alliance research at the graduate school of management at Rutgers University. When a vendor works with a customer in an outsourcing relationship, the customer tells the supplier many things that are protected by patent, information protected by trade secrets, and vital company knowledge that is retained by the employees within the corporation. The customer and its new business partner the vendor must discuss these issues or it can be very damaging to both sides.

Let’s talk more

Consult Form

"*" indicates required fields

This field is for validation purposes and should be left unchanged.