Research & Insight

Governance

Top Ten Reasons Why Outsourcing Fails | White Paper

Outsourcing Center, Karthik Nagendra, Business Writer

The rich and long history of outsourcing—now around 200 years if you consider outsourcing for agriculture, manufacturing, accounting and now medical opinion—has evolved to be a more complex process over the years. Today’s outsourcing is for tasks that are mission critical for enterprises worldwide. These include outsourcing for high-end tasks such as product design and …

Top 9 Innovation Trends in Outsourcing for 2015

Outsourcing Center, Staff Writer

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to …

Governance Grows Up as Outcomes Become Key

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Ask 10 people what constitutes a successful long-term outsourcing relationship and you will get 10 different answers. But everyone will say governance is a key driver in every outsourcing relationship, no matter the flavor, and will continue to be as long as buyers and their service providers have to work together. But governance has been …

Deal Dynamics—Outsourcing Models That Will Thrive | Article

Debbie Fisher, Business Writer, Outsourcing Center

In 1984, Wendy’s coined the slogan “Where’s the beef?” For outsourcers, the answer in 2014 is unanimous—it’s business outcomes. Gone are the days of labor arbitrage. “Technology is changing so fast that the focus is now on outcome-based models where value is driven from measuring business impacts and linked to compensation,” predicts Lalit Dhingra, President …

Get More Bang for Your Buck: Do’s and Don’ts in Formulating Cloud Computing Contracts | Article

Outsourcing Center, Karthik Nagendra, Business Writer

In late September, high-profile cloud storage start up Nirvanix told its customers to stop replicating data on its servers and migrate to other providers like Microsoft Azure, IBM SoftLayer and Amazon S3. For several reasons, Nirvanix, sitting on a tidy $70 million in funding, was shutting down . Users had until October 15 to download …

Social Media and Mobile Collaboration: Game Changer for Financial Services Industry | Article

Outsourcing Center, Karthik Nagendra, Business Writer

For centuries, banks have built their business models on the foundation of customer confidentiality. Secrecy and security are by-words in the world of banking. How can they be expected to embrace social media, a platform where things appear to be “open” and “public”? There is much for banks and financial institutions to worry about when …

The Flexi-pricing Route to Cloud Innovation | Article

Outsourcing Center, Karthik Nagendra, Business Writer

A wealthy looking woman entered an optician’s shop, pointed to a very stylish frame and declared to the shopkeeper, “I’d like to buy that. How much?” Gauging at a glance her capacity to pay, he replied: “$500.”  When she didn’t bat an eyelid, he added quickly, “for the frame.” “And the glass?” she asked haughtily. …

The Seven Deadly Sins of BPO and How to Avoid Them | Article

Outsourcing Center, Patti Putnicki, Business Writer

Business Process Outsourcing (BPO). The concept is relatively simple: instead of hiring employees to handle the necessary but non-core, transaction-based business functions in your company, pass these on to someone else. But, here’s the thing: BPO is not like dropping off your dirty clothes at the dry cleaner and having them magically transform into fresh-pressed …

What is Outsourcing? It’s Our Past, Present and Future | Article

Outsourcing Center, Karthik Nagendra, Business Writer

Outsourcing is not a new or alien phenomenon. Almost every organization outsources some aspect of its business. A paint company may outsource the manufacture of its paint cans; a mobile network may outsource its billing activity; a hospital may outsource medical waste disposal; an auto manufacturer may outsource servicing; and an IT company may outsource …

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