Research & Insight



Thinking in and Out of the Box (or Crate): Outsourced Logistics Solution | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Not all logistics services are the same. Many do not pick up loose items and lack the capability to create specialized crating for hi-tech equipment and other costly items delivered worldwide. Here’s what two companies found when they went searching for the best deal in logistics services for their products.

Offshore Manufacturing Proves a Boon for Small Business | Article

John Harney, Business Writer

One of the toughest problems people in small businesses face in getting a product to market is finding a manufacturer that will run small batches. Ashe Archery overcame this problem by outsourcing its design and manufacturing to Metrotech, a Chinese provider that produces small runs as needed at a substantially lower cost per piece than domestic manufacturers.

European and Worldwide Knowledge Process Outsourcing Trends

Outsourcing Center, Kathleen Goolsby, Senior Writer

Knowledge Process Outsourcing may become the fastest-expanding outsourcing initiative in the next 12 months, especially across Europe. Here’s what you need to know about KPO trends, the value proposition, and how to select a KPO service provider.

An ICT Supplier That Works for Free! | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Telephones are sooo 1970s. The Salvation Army, however, is using phones in a very twenty-first-century way, thanks to outsourcing. And, the charity is saving significant sums, too.

The Impact of Collaboration in BPO for Print Services | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Managing the North American marketing-related print collateral needs of Unilever’s 400 brands in more than 100 countries is an enormous task. Outsourcing printing needs is not the same as outsourcing procurement, especially where it may impact creativity in marketing. Unilever turned to a managed-services provider with a collaborative approach. The results have been stellar.

Outsourcing Manages Risk While Transforming Processes for Canada’s Central Bank

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

As Canada’s central bank, the Bank of Canada works to preserve the value of money by keeping inflation low. It also acts as the government’s fiscal agent. More than 400 employees worked on the retail debt program, consuming 85 percent of the bank’s IT capacity while not a core activity. Outsourcing to EDS was the answer. However, this assignment had some extra requirements.

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