Managing an Outsourcing Career
Isaac Cheifetz
What should outsourcing executives do to position themselves for career success in outsourcing? An outsourcing executive recruiter shares his list.
Research & Insight
Industry
Energy & Utilities
Point of Return: From Good to Great in Outsourcing Value
Outsourcing Center, Kathleen Goolsby, Senior Writer
During the eight-year relationship of Sovereign Bank and its outsourcing service provider, Trammell Crow Company (TCC), the bank grew dramatically from mergers and acquisitions. For TCC, which handles all the bank’s real estate services throughout its financial services market (the northeast and mid-Atlantic states in the US), the growth from 130 properties to more than 600 properties required a high level of flexibility and expertise.
The Role of Outsourcing in Facilitating Corporate Agility
Outsourcing Center, Kathleen Goolsby, Senior Writer
Things were going well for Entergy and its IT provider, SAIC; but they wanted their relationship to grow and produce more value. So they jointly funded an 18-month relationship health check-up. It was an eye-opener, and they subsequently renegotiated their deal to make it even better.
Partnering for Performance
Outsourcing Center, Kathleen Goolsby, Senior Writer
The city of Minneapolis knew that outsourcing its IT functions and assets to Unisys would enable them to focus on value-added services for internal users and external customers, but there were huge obstacles in front of an outsourcing initiative. So they first researched both successful and failed outsourcing deals to determine what they needed to do upfront to ensure their success.
Offshoring is Only the First Wave of a Major Change in Business as Usual
Outsourcing Center, Kathleen Goolsby, Senior Writer
A cutting-edge, thought leadership perspective on a controversial topic
If a Business Process Outsourcer Improves a Function, Is It Business Transformational Outsourcing?
Outsourcing Center, Kathleen Goolsby, Senior Writer
See what industry leaders think in this of four articles on insights for buyers of BTO services.
Is There Life After Signing a Long-term Outsourcing Contract?
Outsourcing Center, Kathleen Goolsby, Senior Writer
Facilities and real estate management processes are a highly specialized set of services that can make all the difference in building effective tenant relationships. Since Travelers occupies some buildings as a tenant but is the landlord in others, it sees clear benchmarking differentiation. Read why this leading financial institution enjoys a significant competitive advantage because it outsources these processes.
SourceNet Extends AP Services to Energy Management
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
TXU, an energy services company, didn’t want to waste any energy on accounts payable when SourceNet could pay bills faster, better, and cheaper. So it outsourced that process for its customers.
Healthy Decision: Dancing to a Different Tune
Outsourcing Center, Kathleen Goolsby, Senior Writer
Sometimes the source for efficiencies, cost savings and innovation is in the buyer’s own back yard.
IDC Report Finds Canadian Executives Outsource For Business Change
Outsourcing Center, Bruce McCracken, Business Writer
An Accenture-sponsored IDC study discovered cost was now not the major factor in deciding to outsource. Canadian firms cited business transformation as the overwhelming reason.