Financial Services & Insurance Archives

How Service Management Software Solutions Enhance Outsourcing Relationships

Outsourcing Center, Kathleen Goolsby, Senior Writer

Currently, a growing number of enterprises expect service providers to use service management tools, especially those aligned to ITIL v3 best practices in managing services as a business. This article discusses the trends around uses and benefits of such tools, their differences in value and approach, and how the tools enhance even the soft relationship skills in an outsourcing arrangement.

Lenders Benefit When U.S. Law Firm Outsources Their Due Diligence Work

John Harney, Business Writer

Investors buying loan portfolios want to know about the individual loans in them. Law firms do this for their clients. Before outsourcing, Zarski and Associates hired paralegals who often knew nothing about consumer credit law. Now his supplier iBridge has lawyers in Delhi and Banaglore review the portfolios. I can get an Indian lawyer for $35 an hour and a U.S. paralegal for $50 an hour. Guess which one I’ll take? says David Zarski.

On-Demand Desktop Hardware and Software Support Simplifies Management and Cuts Costs for Peruvian Bank

John Harney, Business Writer

Banco de Crédito del Perú (BCP) faced problems with hardware and software refreshing. To complicate matters, the bank had also adopted desktop technology in an ad hoc manner from numerous vendors over many years. Subsidiaries located in different countries had different business cultures and adopted technology their way. Selecting HP’s Access on Demand helped the bank get a handle on its vast computer inventory.

How a Money Management Firm Benefited from Outsourcing Its HR to a PEO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Pegasus Capital Advisors, a private equity firm, is operating in today’s uncertain financial markets. Instead of doing strategic work, the CFO found he lost whole days dealing with employee problems, since he was also responsible for HR, too. Outsourcing to ADP TotalSource not only saved time but also gave the firm’s employees more benefits, which became a great recruiting tool.

Thinking in and Out of the Box (or Crate): Outsourced Logistics Solution

Outsourcing Center, Kathleen Goolsby, Senior Writer

Not all logistics services are the same. Many do not pick up loose items and lack the capability to create specialized crating for hi-tech equipment and other costly items delivered worldwide. Here’s what two companies found when they went searching for the best deal in logistics services for their products.

Growing Nationally With A PEO Partner

John Harney, Business Writer

When the government agencies award a contract to IT vendors, they expect them to ramp up staff in a hurry. But carrying staff to potentially service a big contract is as cost-prohibitive as maintaining a large human resources department. That was the challenge for EMCO Technologies, a small Louisiana IT company. It hired Administaff to pick up the HR load so it could land more federal contracts and expand nationally.

Energy Company Had to Outsource HR as It Grew

John Harney, Business Writer

Three executives, including the president, performed HR tasks when U.S. Energy Services was a small company. When the employee roster exceeded 50 people, it was time to outsource HR. Even though the costs remained the same, the company is getting five times the benefits.

Can You Program a Remote? How Veritude Populated Overhead Door’s Call Center

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Overhead Door Corporation’s Genie call center gets 55,000 plaintive calls a month. The manufacturer outsourced its call center operations unsuccessfully to two different U.S. suppliers. So it decided to bring the call center function in-house and hired Veritude to populate it…which it did 30 days early because the incumbent supplier abruptly decided to close its doors. Here’s the story.

Centralizing Asset Management Helps Promotional Products Manufacturer Manage Its IT Infrastructure

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Like many promotional products manufacturers, The GEM Group has a manufacturing facility in China. The manufacturer was changing its IT desktop infrastructure. Did the computers in Shenzhen have enough memory to work in the new IT environment? Everdream’s application allows GEM to manage the Chinese infrastructure from its Massachusetts headquarters.

Cost Savings, SLAs, and Supplier Selection Criteria Benchmarks from 2007 Outsourcing Excellence Awards

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing Center’s study of 86 relationships participating in the 2007 Outsourcing Excellence Awards program revealed several significant benchmarks. A major finding: buyers felt cultural fit and a partnering relationship approach were a major key to success; they used them as supplier-selection criteria more than in the past decade of the awards relationships.

Research & Insight

Industry