History Revisited: The Next FAO Growth Spurt Is Coming
Phil Fersht, VP Research
FAO had a major growth spurt in 2002 and 2004. What will happen this year? Will there be another? Phil Fersht and Paul Nowacki dissect the past to predict the future.
Research & Insight
Industry
Financial Services & Insurance
Infocrossing Introduces Managed Application Services, Providing Four Key Business Benefits to Buyers
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
After repeated requests from its clients, Infocrossing expanded its Enterprise Application Services to include Managed Application Services (MAS), a cross-platform suite that includes all aspects of ERP application outsourcing. We married best practices around infrastructure capabilities with our PeopleSoft and JD Edwards ERP expertise, explains Jim Turner, Director of Managed Application Services.
Why Life-Sciences Companies Need to Change How They Outsource to Create Greater Value
Todd Hintze, Principal, Everest Group
Despite all of the industry hoopla regarding the growth of life-sciences outsourcing, only a small set of life-sciences organizations truly engage in outsourcing. Traditionally, these companies adopted a contracting model for staff augmentation for their clinical drug testing. Read why they must adopt an outsourcing model to create value.
The Top Outsourcing Events of 2006 and What They Mean for 2007
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The GM outsourcing deal. Hewitt’s third-quarter earnings call. Leadership musical chairs. Here are 12 events that rocked the outsourcing world this year.
2007 HRO Predictions: The Good, the Bad, and the Upbeat
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
2007 should be a very, very good year for HRO even though the drags on globalization remain, suppliers’ profits will still be a challenge, and the talent shortage will continue.
2007 FAO Predictions: How Changes in the Market Will Affect Buyers and Suppliers
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Supplier consolidation. The arrival of a buyer’s market. Multi-vendor strategies gain the upper hand. Read about 17 things that will shape the FAO market next year.
Seven Trends in Offshore Outsourcing for 2007 and Why They Matter
Outsourcing Center, Kathleen Goolsby, Senior Writer
Offshore outsourcing is changing dramatically. Read about the changes and their implications for buyers and providers of outsourced services.
Editor’s Corner: Kim Davis of TalentTrack
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
TalentTrack is the largest RPO focusing on healthcare. President Kim Davis discusses how to get reluctant buyers to sign on the dotted line and why the leadership team has to read Blink and watch The Replacements.
Buyer Backs Out of Bankruptcy and Drives into Financial Success by Outsourcing IT
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Vanguard had hit a red light: it had to declare Chapter 11 bankruptcy. The light changed to green when investors purchased its assets out of bankruptcy and outsourced its IT and IT-related business processes to Perot Systems, who cut its IT budget in half. Today Vanguard is driving in high gear and making money.
Lessons Learned From This Year’s Awards
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Editor Beth Ellyn Rosenthal, who conducted all the interviews, finds six recurring themes among the winners. The most surprising: offshoring actually created jobs for Americans.