Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
KeyBank’s corporate customers need letters of credit for global trade. But the bank didn’t want to make the requisite capital investment. So it outsourced that process to ABN-AMRO, another bank. The happy result: the new services offered by the outsourcer helped KeyBank attract new customers.
John Harney, Business Writer
Retailers have been outsourcing CRM for years. Now competitive pressures in healthcare are causing both payers and providers to outsource this process.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The Chinese government is reforming its healthcare sector to create a more competitive environment and speed up medical reform. Will outsourcing be part of that process?
Outsourcing Center, Kathleen Goolsby, Senior Writer
An Outsourcing Center survey found a significant correlation between root causes of failure and two increasingly popular approaches to outsourcing.
Todd Hintze, Principal, Everest Group
Hospitals solved problems by adding complexity to their processes. But a perfect storm of new pressures make simplicity a better solution. The Rx: outsource.
Isaac Cheifetz
What should outsourcing executives do to position themselves for career success in outsourcing? An outsourcing executive recruiter shares his list.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Customs compliance today is daunting. Outsourcing gives importers access to technology that automates and integrates the process.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
An executive of Business Engine, a software applications development firm, shares three secrets to successful software development using an Indian provider.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Even though HR is the most mature BPO process, it still has growth momentum, according to a new Conference Board study. The reason: companies want to outsource HR routine transactions so their part of the process can become more strategic. The Accenture-sponsored study points out what still needs fixing.
Outsourcing Center, Kathleen Goolsby, Senior Writer
No other firms have exactly the same residential services model as ServiceMaster, but the company competes with a myriad of local-market, mom-and-pop operations. It’s a highly competitive market that allows almost no tolerance for cost increases – including the 15% yearly rise in the company’s healthcare benefits costs. So ServiceMaster decided in 2003 to change tactics for its employees’ health and welfare benefits administration.
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