Outsourcing Center, Kathleen Goolsby, Senior Writer
In today’s economic environment, more and more organizations are turning to their chief financial officers for the outsourcing go/no-go decision. This can have a tendency to focus the decsion on cost, not value. Danger: this approach may impact the effectiveness of the initiative later on.
Outsourcing Center, Bruce McCracken, Business Writer
Here’s an outsourcing nightmare: Your applications support provider declares bankruptcy as you’re trying to prepare your year-end financials. Read how one buyer handled the situation. The end result: a new outsourcing relationship with even greater value.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Shrinking budgets and a growing reluctance to travel are causing companies to prefer distance learning solutions. Cost makes outsourcing a good choice.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Web-enablement and transaction engines will spearhead the increasing drive to outsourcing HR. But success requires a paradigm shift.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Finance and accounting outsourcing has gone beyond transaction processing to enter the realm of business transformation. Today, chief financial officers require data to help them make better financial decision.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Suppliers are moving the back office to the four corners of the globe. At the same time, buyers, now firmly committed to offshore solutions, are wrestling with the decision to select a near shore or farshore provider. Here’s what’s going on in offshore outsourcing.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Peter Bendor-Samuel reflects on ITO outsourcing in 2002. His take: service providers are under price pressure because of increased competition from offshore suppliers and new potential powerhouses created by acquisitions. Then, he predicts what will happen in 2003.
Paul J. N. Roy, Partners, Mayer, Brown, Rowe & Maw
Outsourcing continues to provide significant business opportunities for customers. But it also represents new risks. At the same time, the outsourcing market is continuing to evolve toward the newer terrain of business process outsourcing. Paul Roy of Mayer, Brown, Rowe & Maw discusses how to stay in the deal and out of court.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Word of mouth in the healthcare industry has spread the message: outsourcing is the best medicine to address costs and government regulations.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Five trends are reshaping ITO. Hot new markets and business transformation outsourcing are two of the major trends altering the landscape.
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