Outsourcing: Dynamo for Transformation
Outsourcing Center, Kathleen Goolsby, Senior Writer
Total integration after mergers/acquisitions is difficult to achieve…but IBM knows how to do it, no matter how complex it appears to be.
Research & Insight
Industry
Financial Services & Insurance
Rx for Secure Patient Data Collection
Jerri L. Ledford, Business Writer
Outsourcing patient data must satisfy a hospital’s stringent security requirements. One ASP has developed a prescription for protecting patient data on the Web.
Smoothing Over the Privacy Potholes in BPO Outsourcing
Rebecca S. Eisner, Partner, Mayer, Brown, Rowe & Maw
New U.S. laws have made privacy and data security a risky business. Be scared. Be very scared. Here’s why.
Information Security in Outsourcing Agreements
Brad L. Peterson, Partner, Mayer Brown LLP
Information security is becoming extremely important in today’s uncertain world. Suppliers have access to your very crucial information. Learn how to protect company secrets in your outsourcing contracts.
Show Me the Knowledge
Chris Pryer, Business Writer
Knowledge sharing helps CNA Insurance provide great customer service by storing all company knowledge in a searchable database.
It Was a Dark and Stormy Night…
Outsourcing Center, Kathleen Goolsby, Senior Writer
Outsourcing is not just about turning over a business process to a company with expertise and resources in that area. It’s more successful when both parties work as a team to overcome all challenges. Here’s a striking example of an excellent alliance.
The Little Things Make a Big Difference
Outsourcing Center, Kathleen Goolsby, Senior Writer
Need help with your direct marketing efforts? Find out what Chase Manhattan Mortgage learned about the crucial role a supplier can play in your success.
Grabbing Rebounds
Outsourcing Center, Kathleen Goolsby, Senior Writer
Facilities management for a company with multiple locations can be handled much more efficiently and cost-effectively through strategic outsourcing.
Outsourcing: Method for Scaling Steep Slopes
Outsourcing Center, Kathleen Goolsby, Senior Writer
Learn how the choice of an outsourcing partner is crucial in transforming a company’s catch-as-catch-can or by-the-seat-of-your-pants processes to world-class operations.
Trail Carvers:Outsourcing’s Role in Moving Companies Beyond Their Potential
Outsourcing Center, Kathleen Goolsby, Senior Writer
Find out how an effective outsourcing relationship enables a very small insurance wholesale business to compete cost-effectively with large, powerful insurance companies.