Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Dental offices in Great Britain often are equipped with the newest technology to make dental care as painless as possible. However, dentists were waiting a painfully long time to get paid by the Dental Practice Board (DPB), a governmental agency covering England and Wales.
Outsourcing Center, Kathleen Goolsby, Senior Writer
When CNA Insurance, a business-to-business property and casualty insurer, paddled fast but still encountered a weight that kept it from soaring toward its goals, it hired the wings of Hewitt Associates as its human resources outsourcer in 1998 and really took off.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
dbDoctor has reengineered the database monitoring process for Oracle and Sun Microsystems systems. ‘Databases touch each and every facet of your business. When they go down, all hell breaks loose and losses immediately start to accumulate,’ says Michael Misheff, vice president, sales and marketing, for dbDoctor.
Chris Pryer, Business Writer
Customer service is a term that rolls easily off the tongue of almost every corporate mogul you hear interviewed or quoted these days. They talk about the fierce competition they face in their chosen industry and that the distinguishing factor that separates the leaders in their field from the also-rans is how they service their customers after the sale. In the remote environment of eCommerce, it can be particularly difficult to maintain a satisfying relationship between the buyer and seller, whether it’s B2C or B2B. This has spawned a whole new generation of companies that specialize in helping other companies manage interaction with their customers over the Internet. Ziptone is such a company.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
What Happened to LeapSource? – With $65 million in its checkbook, LeapSource opened it doors in September, 1999. The pure play business process outsourcing (BPO) provider closed those doors in March, 2001.\x0d\x0aWhat happened? And what does it mean for BPO outsourcing?
Chris Pryer, Business Writer
The issue of how liability is addressed in an outsourcing agreement is very real. The ultimate goal of any outsourcing arrangement is mutual satisfaction. The outsourcing entity hopes to acquire a higher level of performance in a particular aspect of its business that was not attainable in the past and be cost effective while doing so. The outsourcer leverages its expertise and economies of scale in the hopes of meeting the client’s expectationss and making a profit in the process. But it doesn’t always work out that way.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
SynHRgy HR Technologies, an HR outsourcing vendor in Houston, Texas, monitored the usage of its 500,000 participants last fall. Sixty-five percent of the enrollees used the Web or its interactive voice response (IVR) system in lieu of talking to a live representative, reports Kraig Koester, Midwest regional director for SynHRgy. He points out the outsourcing vendor’s 35 clients range from high tech companies who couldn’t live without their Palm Pilots to unionized heavy industry whose employees work with their hands not computers.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Clark explains that, prior to Rockwood, he was selling an insurance product called employment practices liability (EPL), whereby companies can be insured for wrongful termination, sexual harassment and discrimination. These acts were considered to be uninsurable before 1992 because they were things people did on purpose. But the laws changed, and Clark set about creating awareness that there was an insurance product available for these exposures. Even as he sought ways to promote EPL, he was also trying to reduce the risk of writing a company that would turn out to have bad employment practices.
George Atis, Chairman, Outsourcing and Technology practice groups, McMillan Binch LLP
George Atis provides some pointers for vendors that should go a long way towards impressing buyers and expediting the closure of a deal.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Ruesch specializes in business-to-business cross-border payments, basically supplying various payment instruments and foreign currencies for companies that need to pay their bills in various countries around the world.
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