Flexibility in Service Contracts: How to Build It and Keep It
Bill Bierce
Flexibility in legal outsourcing contracts bears striking similarities to a team of professional athletes under the tutelage of a watchful coach.
Research & Insight
Industry
Financial Services & Insurance
The Dynamics of Outsourcing in Australia
Dr. Ognian Pishev, Vitosha Software (Australia)
Although information technology did not occupy the place it deserved in party platforms during Australia’s September 1998 election, IT was brought to the public forefront by industry bodies. Australia is currently at a critical juncture of its multi-billion-dollar outsourcing industry, and the general concensus is that reform is needed.
Straight A’s Report Card
Outsourcing Center, Kathleen Goolsby, Senior Writer
Grading the performance levels, strategies, and success of government services outsourcing suppliers, MAXIMUS is out front with straight A’s. The company was selected by Forbes Magazine as one of the ten Best Small Companies in America for 1999..
Extending the Reach of Outsourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
As the outsourcing industry heads into 1999, Richard Raysman, an attorney with the New York firm of Brown Raysman Millstein Felder and Steiner LLP, expects to see not only larger transactions, but an expansion of the services being outsourced.
The Tactics of Transformation
Outsourcing Center, Kathleen Goolsby, Senior Writer
The outsourcing industry, having matured significantly during the past ten years, faces changes in 1999 that will not only alter the focus of the outsourcing industry itself, but will also transform the companies entering into such transactions.
Renewed Focus on Financial Performance
Outsourcing Center, Kathleen Goolsby, Senior Writer
As the outsourcing industry heads into the final year of the century, growth will be driven by a blending of the traditional and newer segments of the industry, according to Donna Crane, vice president, marketing, Systems and Computer Technology Corp. (SCT).
Network Security in Outsourcing
Richard Raysman
The recent wave of network outsourcing is causing some business people, and not just techies, to turn their attention to a seldom mentioned aspect of outsourcing — network security.
Negotiating Effective BPO Contracts
Bill Deckelman
Negotiating Effective BPO Contracts: As the trend toward business process outsourcing (BPO) grows, companies are faced with a new learning curve. They need to understand the elements of establishing a successful BPO relationship, beginning with the proper contract vehicle, which can play a critical role in fostering the chances for success.
Distinguishing Between Dispute and Discussion:
Robert E. Zahler
Why do customers and suppliers often mutually characterize their outsourcing relationships as adversarial? The single biggest reason is a failure by both parties to distinguish between legitimate disagreement and discussion, on the one hand, and improper and harmful dispute, on the other.
The Rise of Global Business Process Outsourcing
Joseph Vales, Senior Partner, Vales Consulting Group
Business Process Outsourcing (BPO) is paving the way for leading companies to compete globally and increase profitability into the new millennium.