When an Outsourcing Service Provider’s Lack of Domain Knowledge is a Good Thing
Outsourcing Center, Kathleen Goolsby, Senior Writer
How important to the value proposition for an outsourcing initiative is the service provider’s domain knowledge specific to the buyer’s industry? Many buyers report that the provider’s expertise in a particular business process ranks higher in importance than industry expertise when selecting a service provider. But there are situations where industry knowledge is crucial, especially …