Government Archives

Educators Do the Math, and It Adds Up to Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

We decided to move as many resources to education as possible. We really wanted to make a change from a 38-year-old system, states Pam Brown, Director of Facilities & Asset Management for the Portland Public School District (PPSD). The district’s facilities management processes –with its schools’ custodial services being contracted out to a local union — had been in place for 38 years when the decision to outsource was made in 2002.

Partnering for Performance

Outsourcing Center, Kathleen Goolsby, Senior Writer

The city of Minneapolis knew that outsourcing its IT functions and assets to Unisys would enable them to focus on value-added services for internal users and external customers, but there were huge obstacles in front of an outsourcing initiative. So they first researched both successful and failed outsourcing deals to determine what they needed to do upfront to ensure their success.

The Impact of Consolidation in Human Resources Outsourcing

John Harney, Business Writer

What buyers need to know about the wave of consolidation among HR suppliers.

The Reach of Risk in Financial Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

Worldwide trends in mitigation of market and operational risks in financial services institutions.

HR Outsourcing: Where It Needs To Go

John Harney, Business Writer

Gartner says 85 percent of American companies will have outsourced some portion of HR by next year. Here’s what’s happening in this dynamic sector of BPO.

New Outsourcing Law Readies Japanese Companies for Global Pharmaceutical Markets

Janet Lowenbach, Business Writer

A new law in Japan will permit pharmaceutical companies to outsource 100 percent of their processes. Read how this will affect the Japanese pharmaceutical industry.

Offshoring is Only the First Wave of a Major Change in Business as Usual

Outsourcing Center, Kathleen Goolsby, Senior Writer

A cutting-edge, thought leadership perspective on a controversial topic

The Greening of the BTO Environment

Outsourcing Center, Kathleen Goolsby, Senior Writer

Business transformation outsourcing is the industry’s new buzz word. What exactly is it? Senior writer Kathleen Goolsby polled suppliers and has a definitive answer buyers need to know. First in a four part BTO series.

Legal Trends Reflect Move into BPO and Offshore

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Partners in the Chicago, London, Sydney, and Hong Kong offices of Baker & McKenzie share their observations about trends in their regions and their industries, including their thoughts on offshoring. Is outsourcing the legal department the next BPO process?

Outsourcing Keeps the Wheels of Progress on Track in the UK

Outsourcing Center, Kathleen Goolsby, Senior Writer

National Rail Enquiries handles the telephone calls for the British rail system. Before outsourcing, it had trouble just answering the volume of calls. Now its call center has become a strategic driver for better customer service.

Research & Insight

Industry

Government

Educators Do the Math, and It Adds Up to Outsourcing

The Impact of Consolidation in Human Resources Outsourcing

HR Outsourcing: Where It Needs To Go

New Outsourcing Law Readies Japanese Companies for Global Pharmaceutical Markets

Legal Trends Reflect Move into BPO and Offshore

Outsourcing Keeps the Wheels of Progress on Track in the UK

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