Maintaining a Healthy Output
Chris Pryer, Business Writer
Chicago Hope, meet High Tech. HP manages the printing in Switzerland with surgical precision.
Research & Insight
Industry
Government
How the September 11 Attacks Changed Offshore Outsourcing
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Is offshore outsourcing safe in today’s warring world? Here’s what’s happening in India, Russia and the Philippines.
How I Learned to Stop Worrying and Love Outsourcing Negotiations
Michael E.C. Moss, Gordon & Glickson LLC
Ask anyone how long it takes to negotiate an outsourcing deal, and the answer will likely be the same: much too long. In fact, some would say, the outsourcing will take at least as long to negotiate as you have time available to negotiate, and probably longer.
Riding a Wave of Success
Chris Pryer, Business Writer
There are certain times when a confluence of events can create an environment like no other. The moon in the seventh sky, or Jupiter aligning with Mars, for instance. In today’s fast-paced and constantly evolving business world, successful companies must be vigilant and nimble in order to respond quickly and take advantage of such favorable conditions when they present themselves. If these companies don’t possess the necessary resources in-house to accomplish their business objectives, they collaborate with another company who does.
The Heat Is On for Energy Management Outsourcing
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
California’s skyrocketing energy costs and energy price volatility all across the U.S. have turned the spotlight on energy costs, and that’s a good thing for energy management outsourcing providers.
How to Preserve Outsourcing Relations in the Midst of a Merger
Joyce Ahlering
When two companies merge, a flurry of negotiation begins. Often watching from the sidelines are clients whose outsourcing relationships can be hacked away in no time by the acquiring company’s executive sword. How can you salvage outsourcing relationships in the midst of a merger?
IT Takes a Seat
Chris Pryer, Business Writer
Managing the infrastructure of information technology is critical to federal government agencies. The maintenance and operation of tens of thousands of desktop computers, the software that drives them and the networks that connect them 24 hours a day, seven days a week, can be likened to the proverbial millstone tied around the neck of government agencies. Outsourcing the management of these computer seats often can combat this drain on resources, saving both time and money.
The New Sodexho Alliance:
Joyce Ahlering
Outsourcing operations themselves do not vary greatly across national borders. But multinational outsourcing efforts are often challenged by geographic distance and differences in national laws and customs. Sodexho Alliance, whose services range from Paris’s Seine River cruise catering to prison cafeteria staffing, has overcome those hurdles. The company finalized its merger with the former American hotel group Marriott on June 18th, 2001 to make Sodexho Alliance a global outsourcing model.
Straight From the Horse’s Mouth
Outsourcing Center, Kathleen Goolsby, Senior Writer
Straight From the Horse’s Mouth: President Bush’s Outsourcing Initiatives – Will Bush’s campaign promises become more than notions? A February 14, 2001 memo from the Office of Management and Budget (OMB) chief told agency leaders to expand outsourcing and advance eGovernment. It advised: The President envisions a government that has a citizen-based focus, is results-oriented and, where practicable, market-driven.
Government Call Center Achieves Excellence in Customer Service
Outsourcing Center, Kathleen Goolsby, Senior Writer
A frontline measure of how government meets the needs of its customers is how successful it is in answering its telephones promptly, accurately and courteously – so states the U.S. General Accounting Office (GAO) in its August 2000 report on customer service. The report found that federal agencies need clear goals and committed managers.