Mel Van Howe, Principal, The Copperwood Group
Is there a better mousetrap to catch your supplier in the maze of service level agreements? Bruce Leshine and Mel Van Howe believe the performance decrements model is a better method because the emphasis is on making sure the supplier corrects problems in a timely manner rather than generating credits that are inconsequential to both parties.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A new Frost & Sullivan report has the answer: Over the last three years the high-cost nations sent 826,540 IT jobs to developing countries, creating an install base of 7,599,540 IT jobs in the developing countries it studied. India got a lion’s share of those jobs, but Poland was the fastest-growing offshore location for IT outsourcing. This comprehensive study supplies facts on offshore ITO.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Here’s a sneak peak at new developments in human resources, finance and accounting, customer relationship management, and procurement and global trade management outsourcing. 2005 promises to be a busy year for BPO.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Crown Peak turned its process on its head to solve a problem for a new client. The result: a whole new line of business. Read how suppliers can expand their business by asking the question: Where else will it work?
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Optimizing skill sets should be as important as cost savings when selecting an offshore location.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Two American suppliers created offerings that allow them to compete with Indian outsourcers. Here’s what they did.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A new study by Oblicore found 59 percent of its respondents do not monitor their SLAs well. Yet 64 percent have added financial penalties if their suppliers do not perform.
Daniel Griswold, Cato Institute
Daniel Griswold of the Cato Institute debunks offshoring myths using Cato research. He explains the economic benefits of offshoring and puts the job loss issue in perspective.
Outsourcing Center, Kathleen Goolsby, Senior Writer
In our study of what makes outsourcing relationships fail, we found executives on both sides of the fence whose corporate scenarios cause them to appear to be taking advantage of each other. This article examines outsourcing’s con games and what the parties need to do to win.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Where Are They Now is a new Outsourcing Journal feature focusing on how outsourcing relationships evolve beyond their initial expectationss. In this first column, we explore an offshore medical billing value proposition that was so good Perot Systems Corporation reached overseas and acquired it.
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