Industry Archives

Outsourcing Manages Risk While Transforming Processes for Canada’s Central Bank

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

As Canada’s central bank, the Bank of Canada works to preserve the value of money by keeping inflation low. It also acts as the government’s fiscal agent. More than 400 employees worked on the retail debt program, consuming 85 percent of the bank’s IT capacity while not a core activity. Outsourcing to EDS was the answer. However, this assignment had some extra requirements.

New Study Details What Makes Outsourcing Relationships Work

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Why do some outsourcing relationships shine and others fail miserably? A new study by Capgemini lists nine steps to relationship success.

Kathryn Kelly of ExcellerateHRO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The President of ExcellerateHRO relishes the fact that HRO suppliers are taking away the tactical work that makes up the daily grind so the new, reskilled HR department can focus on the strategic. Kelly, who has a research background in epidemiology, sees a definite connection between work and health.

Outsourcing Made More IT Initiatives Benefiting Citizens and Government Possible for Minneapolis

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The City of Minneapolis and Unisys won the Best First Steps Outsourcing Excellence Awards in 2004. We went back to see how the relationship has progressed. Did outsourcing really help the citizens of Minneapolis?

Allied Irish Bank Becomes First Financial Institution in Europe to Outsource Global Trade Processing End-to-End

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The bank’s software provider announced it would no longer support its banking application. AIB had to determine whether to outsource or purchase a new system. Outsourcing was more expensive until ABN AMRO opened an office in India reducing fees by 60 percent. Outsourcing today does much more than save money.

Brewing Up IT Success: Outsource Your Network Globally

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

InBev, which brews 204 brands of beer including four global brands–Stella Artois, Beck’s, Leffe, and Brahma–had specific criteria for its network supplier. It needed someone willing to work together to open new markets like China and Russia. It also wanted someone who could work with its ASP and infrastructure provider. BT fit the bill.

Outsourcing HR Helps Brokerage Firm Attract Top Talent

John Harney, Business Writer

BTIG, an outsourcing brokerage firm, offers high-priced traders to smaller hedge funds and family-owned funds–customers who otherwise could not afford them. To maintain high-priced staff, BTIG needs to give them the same level of benefits their peers are enjoying. Outsourcing to Gevity allowed it to do this and help the company grow, too.

The Convergence of Healthcare and Financial Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

Consumer-directed healthcare is driving a convergence of technologies and business processes in the healthcare and financial services industries. This convergence is causing change in several business processes for both industries. Here’s a look at the trends, who’s driving the changes, and who benefits.

Outsourcing Allows Mid-Sized Drug Store Chain to Compete with Large National Chains

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

How can a regional drug store chain, with just 68 stores in two states, compete with national chains like Walgreen’s or CVS that seemingly have stores on every corner? By outsourcing its retail IT, that’s how.

How a Manufacturer Created a Global Help Desk in Three Languages

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Change often allows companies to rethink the current ways of doing things. A move caused Essilor, a French eyeglass manufacturer, to consolidate its help desks on two continents into one global point of contact in Brussels.

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Outsourcing Manages Risk While Transforming Processes for Canada’s Central Bank

New Study Details What Makes Outsourcing Relationships Work

Kathryn Kelly of ExcellerateHRO

Outsourcing Made More IT Initiatives Benefiting Citizens and Government Possible for Minneapolis

Allied Irish Bank Becomes First Financial Institution in Europe to Outsource Global Trade Processing End-to-End

Outsourcing HR Helps Brokerage Firm Attract Top Talent

Outsourcing Allows Mid-Sized Drug Store Chain to Compete with Large National Chains

How a Manufacturer Created a Global Help Desk in Three Languages

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