Why the Healthcare Industry Is Now Outsourcing CRM
John Harney, Business Writer
Retailers have been outsourcing CRM for years. Now competitive pressures in healthcare are causing both payers and providers to outsource this process.
Research & Insight
Industry
Perspectives on Growth of the Outsourcing Market in China’s Healthcare Sector
Outsourcing Center, Kathleen Goolsby, Senior Writer
The Chinese government is reforming its healthcare sector to create a more competitive environment and speed up medical reform. Will outsourcing be part of that process?
Like Sitting Ducks–Two Failure-Prone Outsourcing Models
Outsourcing Center, Kathleen Goolsby, Senior Writer
An Outsourcing Center survey found a significant correlation between root causes of failure and two increasingly popular approaches to outsourcing.
Healthcare Providers’ Perfect Storm and How Outsourcing Can Help Weather the Winds
Todd Hintze, Principal, Everest Group
Hospitals solved problems by adding complexity to their processes. But a perfect storm of new pressures make simplicity a better solution. The Rx: outsource.
Managing an Outsourcing Career
Isaac Cheifetz
What should outsourcing executives do to position themselves for career success in outsourcing? An outsourcing executive recruiter shares his list.
$100,000 Fines and Changing Laws Encourage Importers to Outsource Customs Compliance
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Customs compliance today is daunting. Outsourcing gives importers access to technology that automates and integrates the process.
Small to Mid-Sized Businesses Turn to ASPs; Larger Enterprises Follow Their Lead
Outsourcing Center, Bruce McCracken, Business Writer
To paraphrase Mark Twain, the demise of ASPs has been greatly exaggerated. They are experiencing a remarkable resurgence, as enterprises small and large embrace their offerings. And one ASP, salesforce.com, just went public with the highest first-day price rise so far this year.
Three Suggestions for Successful ADM Offshoring From an Exec Who Learned the Hard Way
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
An executive of Business Engine, a software applications development firm, shares three secrets to successful software development using an Indian provider.
Why HRO Is Still Growing and What Needs Fixing
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Even though HR is the most mature BPO process, it still has growth momentum, according to a new Conference Board study. The reason: companies want to outsource HR routine transactions so their part of the process can become more strategic. The Accenture-sponsored study points out what still needs fixing.
Consumer Services Firm Relies on Outsourcing for Critical Internal Services
Outsourcing Center, Kathleen Goolsby, Senior Writer
No other firms have exactly the same residential services model as ServiceMaster, but the company competes with a myriad of local-market, mom-and-pop operations. It’s a highly competitive market that allows almost no tolerance for cost increases – including the 15% yearly rise in the company’s healthcare benefits costs. So ServiceMaster decided in 2003 to change tactics for its employees’ health and welfare benefits administration.