Outsourcing Center, Kathleen Goolsby, Senior Writer
CompuCom Systems’ SLA-driven outsourcing services have improved E&J Gallo Winery’s IT functions so dramatically that the winery is currently ranked in the Information 500 as the number one IS shop in its industry and the number three overall among all industries
Outsourcing Center, Kathleen Goolsby, Senior Writer
This winning relationship broke our awards scoring records and is undoubtedly one of the world’s most outstanding examples of outsourcing at its best. Owens & Minor outsourced its IT to Perot Systems, and O&M now commands the leading position in its marketplace. But that’s not all. The level of openness and honesty between these two companies is rare in outsourcing. So is their risk-reward structure — and the outcomes they’ve achieved together.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The city of Minneapolis knew that outsourcing its IT functions and assets to Unisys would enable them to focus on value-added services for internal users and external customers, but there were huge obstacles in front of an outsourcing initiative. So they first researched both successful and failed outsourcing deals to determine what they needed to do upfront to ensure their success.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Because it has the longest history as a leading location for offshore outsourcing relationships, India can be presumed to be the most fertile field of knowledge for how to do it successfully. So I jumped to the conclusion that Outsourcing to India — authored by an independent consultant who has been involved in managing outsourced relationships in the UK, Singapore and India — would reveal some valuable information for companies struggling with how to structure their offshore outsourcing relationships for successful outcomes.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Here’s what went wrong.
Outsourcing Center, Bruce McCracken, Business Writer
Back-office inefficiencies were a big problem for this insurance company. Thanks to the supplier’s digital imaging process, tasks that once took as long as four days can be done in minutes.
John Harney, Business Writer
What buyers need to know about the wave of consolidation among HR suppliers.
Outsourcing Center, Bruce McCracken, Business Writer
Canada tops the list of offshore options for American companies outsourcing their IT. That’s because price is not the only consideration.
Outsourcing Center, Kathleen Goolsby, Senior Writer
INSURANCE UPDATE:
\x0d\x0aBusiness transformation and end-to-end solution for insurance administration, all rolled into one package…plus, best practices in shared services for anchor clients.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
How do medium-sized banks survive in today’s brave new world? The challenges seem Herculean. The big banks are getting bigger, smaller banks are becoming acquisition candidates, and the Internet is changing how consumers interact with their financial institutions. Outsourcing is one way for banks to cut costs and become more competitive, says Alfred Ricci, of …
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