Joint Resolution: City Falls for Outsourcing, the Ultimate Makeover
Outsourcing Center, Kathleen Goolsby, Senior Writer
The story of what happens when excellence comes to town on outsourcing’s winds of change.
Research & Insight
Industry
Collaboration Wins: Removing ‘Risk’ from Calculated Business Risks
Outsourcing Center, Kathleen Goolsby, Senior Writer
A story of following important, fundamental steps in outsourcing to create business opportunities and a climate for change.
‘We, Inc.’ or Side Show?
Outsourcing Center, Kathleen Goolsby, Senior Writer
Outsourcing’s outcomes reflect both parties’ commitment and shared visions. Those are are enabled by a personalized communication approach that extends well beyond the executive level and beyond the contract.
IDC Report Finds Canadian Executives Outsource For Business Change
Outsourcing Center, Bruce McCracken, Business Writer
An Accenture-sponsored IDC study discovered cost was now not the major factor in deciding to outsource. Canadian firms cited business transformation as the overwhelming reason.
How Offshore Providers Ensure Data Security
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Buyers wonder how offshore service providers keep their data safe. OPI uses armed guards and a no-pencil policy, among other things, to protect U.S. data in India.
Converting the Managers Makes Self-Service HR Work
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
BASF employees like self-serve HR. But getting the managers to use the system was another matter. When they did, they finally had time to tackle strategic tasks.
Outsourcing Service Provider or Buyer Bankruptcy: Only in Canada, Eh!
George Atis, Chairman, Outsourcing and Technology practice groups, McMillan Binch LLP
Canadian bankruptcy law differs from U.S. rules. If your Canadian service provider or buyer declares bankruptcy, two partners at McMillan Binch provide suggestions about what to do.
The Trust Factor
Chelsea Yost, Business Writer
Hill Holliday, a marketing firm, wanted to outsource its employee time management. It liked the ASP solution. But first it had to make sure the provider it selected had financial stability.
Outsourcing Helps Worldspan Travel in the Customers’ Shoes
Outsourcing Center, Bruce McCracken, Business Writer
The holiday travel period was 60 days away. Worldspan, an on-line technology provider for the travel industry, needed to better monitor its Web performance. A service provider ramped up a solution in 60 days.
Can you Overdose on Outsourcing?
Outsourcing Center, Kathleen Goolsby, Senior Writer
How can you ensure your outsourcing service provider effectively interfaces with all your other vendors? We looked at proactive and reactive maneuvers to ensure all suppliers work together to meet the buyer’s objectives.