Humorist Art Buchwald’s Views on Outsourcing, Globalization and the American Economy
Outsourcing Center, Kathleen Goolsby, Senior Writer
The humorist, who follows businesses like baseball, talks about outsourcing.
Research & Insight
Industry
Mushrooming Competition + Knife-Thin Margins = CEO Headaches in Financial Institutions
Outsourcing Center, Kathleen Goolsby, Senior Writer
With competition on all sides, banks have to invest in enabling technologies to stay current. Yet this economy dictates that they cut costs, too. The only way to do both is to outsource.
Outsourcing To Play Larger Role Among Insurance Companies
Chris Pryer, Business Writer
The conservative insurance industry finally figured out BPO is the way to go. Shrinking margins made insurers enter this brave new world.
Shrinking Consumer Dollars Lead to Greater Interest in Retail Outsourcing
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Six major trends dominated retail outsourcing in 2002. Good news for providers: retailers are shopping for outsourced solutions as they struggle to do more with less.
‘Special T’ Is for Telecommunications
Katherine Swarts, Business Writer
Technology seems to change at mach speed. Companies often don’t have the time or the capital to train their workers to keep up. Outsourcing allows them to plug into qualified specialists when the demand arises.
How To Move From ‘It’s Not Possible’ To ‘It’s A Done Deal’
Outsourcing Center, Kathleen Goolsby, Senior Writer
Money is tight at most non-profits (and at corporations, too!). Antares helped the Ohio MS chapter upgrade its technology within its budget.
Outsourcing Provides Sweet Dreams Instead of Security Nightmares
Outsourcing Center, Bruce McCracken, Business Writer
Worried about IT security? Read how a service provider helped a health consortium close off targets of opportunity and cut its exposure.
The New Breed of Web Hoster
John Harney, Business Writer
Web hosters are now adopting many of the outsourcing service strategies of ASPs. One benefit: the provider doesn’t have to compete on price.
Outsourcing the Enterprise Becomes an Engine for Growth
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Ingersoll Rand, in an effort to achieve dramatic growth, turned to ACS to outsource its accounts payable. But after careful study, the manufacturer decided to incorporate ITO into the BPO equation.
Insuring A Process System for Independent Agents
Chris Pryer, Business Writer
USA Inc., composed of independent agents, wanted to concentrate on growth. Soon its IT department couldn’t handle the volume. So it outsourced policy processing to RIS.