Industry Archives

Can One Size Fit All?

Chris Pryer, Business Writer

MERANT ASaP Revolutionizes the ASP Model – MERANT ASaP provides the complex development tools utilized by software developers to create eBusiness applications. Via the Internet, MERANT allows distributed software development teams the ability to share a single, hosted resource that can store software code and track and archive all changes during the development process. And because their tools are Web-enabled, the a in ASaP, according to Keith White, MERANT’s V.P. and general manager of ASP, is a play on words with an emphasis on the speed of delivery, that we’re able to deliver solutions . . . immediately. A sort of ASP ASAP.

Revenues Determine Rating

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Revenues Determine Rating ASPs Have Their Own Top 10 List – David Letterman popularized the Top 10 list. Now the ASP world is mature enough to have its own. IDC, the Framingham, Massachusetts global market advisory firm, decided to compile this list, which ranks the ASP providers by revenue in calendar 2000. This is the first time IDC has prepared this list ranking the burgeoning ASP market. ASPs have finally reached a maturity level with meaningful revenues, explains Meredith Whalen, vice president, ASP and Internet services for IDC. IDC analysts attempted to put together this list last year but the revenue numbers were too insignificant to be relevant.

Hays Sinks Its Teeth Into Document Processing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Dental offices in Great Britain often are equipped with the newest technology to make dental care as painless as possible. However, dentists were waiting a painfully long time to get paid by the Dental Practice Board (DPB), a governmental agency covering England and Wales.

Benefits Cures

Outsourcing Center, Kathleen Goolsby, Senior Writer

In 1995 Glaxo Wellcome, Inc. discovered a breakthrough in how to achieve its goals regarding human resources functions within the company. It happened as result of the company going through a merger and coming out of it not prepared to handle the volume of HR activity.

Swan Saga

Outsourcing Center, Kathleen Goolsby, Senior Writer

When CNA Insurance, a business-to-business property and casualty insurer, paddled fast but still encountered a weight that kept it from soaring toward its goals, it hired the wings of Hewitt Associates as its human resources outsourcer in 1998 and really took off.

Deciding What to Outsource

Dr. Wendell Jones

Outsourcing relationships have a better chance for success if they have an internal champion who believes in the cause. Find out what you need to know.

An ASP Plays Doctor with Database Health

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

dbDoctor has reengineered the database monitoring process for Oracle and Sun Microsystems systems. ‘Databases touch each and every facet of your business. When they go down, all hell breaks loose and losses immediately start to accumulate,’ says Michael Misheff, vice president, sales and marketing, for dbDoctor.

Prepared to Answer

Chris Pryer, Business Writer

Customer service is a term that rolls easily off the tongue of almost every corporate mogul you hear interviewed or quoted these days. They talk about the fierce competition they face in their chosen industry and that the distinguishing factor that separates the leaders in their field from the also-rans is how they service their customers after the sale. In the remote environment of eCommerce, it can be particularly difficult to maintain a satisfying relationship between the buyer and seller, whether it’s B2C or B2B. This has spawned a whole new generation of companies that specialize in helping other companies manage interaction with their customers over the Internet. Ziptone is such a company.

What Happened to LeapSource?

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What Happened to LeapSource? – With $65 million in its checkbook, LeapSource opened it doors in September, 1999. The pure play business process outsourcing (BPO) provider closed those doors in March, 2001.\x0d\x0aWhat happened? And what does it mean for BPO outsourcing?

Outsourcing:

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Outsourcing providers offer a richer and more varied career path than companies whose employees work in departments that support the core business. When EDS completes an outsourcing contract, it manages the IT department of the buyer’s firm.

Research & Insight

Industry

Can One Size Fit All?

Revenues Determine Rating

Hays Sinks Its Teeth Into Document Processing

Benefits Cures

An ASP Plays Doctor with Database Health

What Happened to LeapSource?

Outsourcing:

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