Research & Insight

Industry

Power to the People: How Taxpayers Are Influencing E-Government

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

An interstate truck driver crosses 30 states and needs to be licensed in each state. Now he has to apply 30 times to 30 different states, filling out the same or similar forms each time. Why can’t the driver go to a Web site on a trucking industry portal and call up one form? There, he fills out his personal information and types in a credit card number and expiration date. Then he simply checks the states he wants to obtain a license from. Six weeks later the licenses arrive in the mail..(outsourcing)

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Outsourcing Alliances in a Knowledge-Based Economy

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The emergence of the new economy is likely to drive outsourcing in new directions. The ability to manage alliances may be the key to outsourcing success in a knowledge-based economy. That’s how Robert Klepper reads his crystal ball. Klepper, a professor at the School of Business at Southern Illinois University’s Edwardsville campus, and Wendell Jones authored Outsourcing Information Technology, Systems and Services……

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Finding Marcus Welby in Texas

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Selecting a health care provider is tricky today because there are so many choices. To ensure the 1.8 million people enrolled in the Medicaid program in Texas have help in making that important decision, the Lone Star State decided to outsource that task, according to Larry Fisher, director, Contract Compliance division for the Texas Department of Health in Austin, Texas…

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Erin Brockovich Meets Top Gun Sales

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The Every Woman’s Company needed 30 top salespeople nationwide for the roll out of its financial seminars for women. The company signed Erin Brockovich (the real person, not Julia Roberts) as its spokesperson. But the company found out quickly putting together a sales force was as easy as, well, as battling a big California polluter.

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The Pitfalls in Becoming a BPO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

ASPs have proven they are an efficient and cost effective way to share expensive applications. The most successful ASPs have made customer service a bedrock of their business. So it’s natural when a good client asks an ASP to help take on a related business process, the supplier wants to agree.

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Seamless International Outsourcing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The buyer and the supplier are just five hours apart by car. But from a business standpoint, they couldn’t be farther apart. The customer’s management grew up in capitalist western Europe. The suppliers’ formative years were spent in Communist eastern Europe. How do you fashion an outsourcing relationship that works?

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Should You Do What You’re Doing?

Outsourcing Center, Kathleen Goolsby, Senior Writer

Road guards are people who try to keep you from making changes. Some have root rot because they have been in place so long. But I like to change and improve things! states Jim Jones, head of reengineering at Warner Robins Air Logistics Center (ALC). The Center’s personnel currently are working on 12 improvement projects, one of which is activities-based costing (ABC)…

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