Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
How do you make your brand unique in today’s commoditized world? The customer experience has become a big differentiator in a world where the consumer now has power. Sauarbh Mittal discusses what to do and lists the five mistakes companies need to avoid.
Outsourcing Center, Kathleen Goolsby, Senior Writer
How important to the value proposition for an outsourcing initiative is the service provider’s domain knowledge specific to the buyer’s industry? Many buyers report that the provider’s expertise in a particular business process ranks higher in importance than industry expertise when selecting a service provider. But there are situations where industry knowledge is crucial, especially …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Indian service providers are investing in engineering labs where their scientists work on innovations and file for trademarks and patents. Global companies continue to outsource research and development. But these outsourcing relationships are different. Read how to make them successful.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Increased business agility is a big driver of the increase in application management outsourcing (AMO), notes Marc Schwarz, Senior Vice President and leader of the Oracle On Demand business. Businesses want to focus more of their resources on developing new innovations that increase revenue and profits. But he states that reducing business risk is the …
Outsourcing Center, Kathleen Goolsby, Senior Writer
Among the various changes that will impact outsourcing over the next five years, Don Schulman, General Manager of Finance and Administration at IBM, says the first will be a focus on outcomes-based pricing models. “Focusing on clients’ end-to-end processes, the discussion moves to outcomes pretty fast when considering the advantage of an outsourcer doing a …
Outsourcing Center, Kathleen Goolsby, Senior Writer
Outsourced data security is revolutionizing businesses. “We will see a dramatic change in security becoming a prevalent component of outsourcing contracts over the next five years,” says Jim Motes, Chief Information Security Officer for Dell Perot Systems. As virtualized services in cloud and utility computing technologies become more ubiquitous, they will drive an even deeper …
Outsourcing Center, Kathleen Goolsby, Senior Writer
Getting from A to Z (from the current state of outsourcing relationships to the future state of how relationships will need to work in order to bring about the outcomes that buyers demand) is not an easy path, and some providers will fall away during that journey. In addition, cloud computing changes the entire picture. …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Kids have been Tweeting and creating Facebook pages for years. But now, digital marketing has become a new tool of the business world. For the first time outsourcing buyers are asking their suppliers “for social media solutions to help them out, specifically in customer care,” reports Mike Wooden, Senior Vice President, Market Development, Business Process …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Renewals are the big news in human resources outsourcing. Mohammed Haque, Vice President & Head of Enterprise Solutions Service practice at Genpact, estimates about $40 billion in contracts will come up for renewal from 2010-2012. How buyers go about renewals is about to change. Buyers are becoming “much more aggressive in going out and getting …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Today, companies are outsourcing to other places in the world besides Asia to diversity their risk. Read why both buyers and suppliers are selecting Chile.
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