Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Why do some outsourcing relationships shine and others fail miserably? A new study by Capgemini lists nine steps to relationship success.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The City of Minneapolis and Unisys won the Best First Steps Outsourcing Excellence Awards in 2004. We went back to see how the relationship has progressed. Did outsourcing really help the citizens of Minneapolis?
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
InBev, which brews 204 brands of beer including four global brands–Stella Artois, Beck’s, Leffe, and Brahma–had specific criteria for its network supplier. It needed someone willing to work together to open new markets like China and Russia. It also wanted someone who could work with its ASP and infrastructure provider. BT fit the bill.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
How can a regional drug store chain, with just 68 stores in two states, compete with national chains like Walgreen’s or CVS that seemingly have stores on every corner? By outsourcing its retail IT, that’s how.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Change often allows companies to rethink the current ways of doing things. A move caused Essilor, a French eyeglass manufacturer, to consolidate its help desks on two continents into one global point of contact in Brussels.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Network vulnerabilities are increasing and also becoming more difficult to deal with. Is your organization at risk? How does putting a solution in place differ if you already have some security measures and devices or if you have none? Here’s what a major medical center experienced and why it opted for an outsourced security solution.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The lower middle market manufacturers ($30 – $200 million in sales) tend not to use strategic sourcing solutions. But there’s an outsourcing provider achieving value for them with e-sourcing technology available in a Software-as-a-Service model. Read how it works for a mattress manufacturer impacted by Hurricane Katrina.
Outsourcing Center, Kathleen Goolsby, Senior Writer
R&D clusters, virtualization, SOA. They’re part of the second-generation utility computing model, now the number-one model companies are selecting for new IT systems and high-performance computing (HPC) needs. Here’s how buyers are using the model with outsourcing.
John Harney, Business Writer
This SMB manufacturer replaced its legacy applications with one hosted ERP suite for dramatic cost savings and vastly improved operational efficiencies.
John Harney, Business Writer
Insurance carriers with under $300 million in premiums face major challenges in adopting outsourcing because of their complex processes and products and intense government regulation. Here are some things to think about to insure outsourcing success.
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