The US Government’s IT Challenge
John Harney, Business Writer
Among other factors, obsolete IT systems and an aging work force are driving government agencies to outsource more.
John Harney, Business Writer
Among other factors, obsolete IT systems and an aging work force are driving government agencies to outsource more.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
An ASP joins with a state university to create a new type of executive training. One result: employers can monitor their employee data like their stock prices, thanks to the technology powering the Learning Leaders Forum.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Outsourcing will be one of the fastest-growing segments of the federal IT budget over the next five years, according to a December 2004 INPUT study.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
DuPont promised it would deliver its Online Fabric Library at a trade show in Paris. The original developer dropped out three months before the deadline. DuPont turned to Freeborders, a supplier with offices in China. The Chinese team finished the project early. Read why China is becoming an offshore hot spot.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
This issue our Other Than India series focuses on Northern Ireland. Liberty Mutual created a captive in Belfast for applications development during the dot com boom when programmers were in short supply. Today the insurance company has 160 people there who can easily travel to Boston when necessary.
John Harney, Business Writer
Email has become a ubiquitous form of business communication. Financial services firms have to protect the security of these communication because of the sensitive data they contain. Outsourcing email management is the answer.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Should commercial software companies create a captive organization or outsource that work to an offshore provider? Sean Walsh of Symphony Services crunched the numbers and came up with an answer.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A Convergys-sponsored study on workforce agility discovered many companies are overspending as much as 10 percent through things like excessive headcount and inappropriate training. And they could add another 10 percent to the bottom line if they hired the right people. Bonnie Tichman explains.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
VoIP slashed turnover and capital costs at a national call center operation without sacrificing voice quality. Five9’s ASP solution sounds good to customers. Third in a series about this new technology.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
JTI, which manufactures Salems, Winstons, and Mild Sevens, has plants in 48 countries. It asked Equant, its global telecom provider, to set up a voice over Internet protocol call center so it could take advantage of the new services VoIP offers.
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