Research & Insight

IT Applications

Paradise by the Dashboard Lights | White Paper

Outsourcing Center, Patti Putnicki, Business Writer

Fast access to meaningful, real-time information is critical to running a successful business, but today’s CEO dashboards fall short. Most are generic, out-of-the-box solutions, created by vendors who don’t understand the companies’ businesses or the type of information each specific CEO really needs. In a world where consumers can get personalized information pushed to their …

Six Ways to Tell Your Outsourcing Relationship Has Become Too Informal | Article

Frank Usher, Managing Consultant

Renewing and renegotiating outsourcing relationships is a great learning experience about what can go wrong in a relationship.  One prevalent characteristic is the informality of the provider/customer relationship in long-standing relationships. Contracts that have been in place seven-ten years often lapse into an informality that has the provider acting more as an internal IT department …

Cloud Computing: Four Legal Pitfalls to Avoid | Article

Outsourcing Center, Samuel Crow, Senior Business Writer

Part of the charm of cloud computing for many corporate leaders is its seemingly simple set up: sign on the dotted line, flip a switch, and the service is up and running. But taking that first step too lightly can lead to complex and costly problems down the road for cloud buyers. “Many customers look …

Study: U.S. Companies Prefer “Farshore” to Nearshore Outsourcing, Send Higher Value Work Abroad | Article

Outsourcing Center, Samuel Crow, Senior Business Writer

For all the talk of the new allure of nearshore or even stateside outsourcing, most U.S. companies today still prefer to base their service operations half a world away, according to researchers at the Center for International Business Education and Research (CIBER) and the International Offshoring Research Network’s (ORN) Project at Duke University’s Fuqua School …

Keeping it Simple: The New Model for IT Service Management | White Paper

Outsourcing Center, Patti Putnicki, Business Writer

Today’s IT infrastructure has a lot of moving parts. There have always been the servers, network, security concerns and desktops to deal with – along with standard and custom applications. Enter cloud, virtualization and mobility, and that complexity moves to a whole new level. In addition to desktops, IT personnel have to find a way …

The Impact of the U.S. Patriot Act on Cloud Data Privacy: The Myths, the Rumors and the Reality | Article

Outsourcing Center, Patti Putnicki, Business Writer

There’s a rumor circulating in Europe, igniting fear and paranoia among businesses and consumers alike:  Big Brother is alive and well and living in a U.S.-based cloud. Allow us to explain. In November of 2011, two European companies announced the creation of the first fully European “Database-as-a-Service” cloud offering – one that provided a “safe …

The Mobility Phenomenon: The Megatrend that’s Changing Everything | Article

Outsourcing Center, Patti Putnicki, Business Writer

Can you even remember what it was like to have to be in a “place” to make a call? When a flat tire meant a search for a pay phone? When email was something that accumulated between Friday and Monday, until the office computer was powered back on? It’s hard to believe that when the …

Under the Radar: A Look at the Oft-Overshadowed ITO Trends for 2012 | Article

Outsourcing Center, Patti Putnicki, Business Writer

If ITO were a movie, Cloud, analytics and mobility would be the headliners. Although this trendsetting triad is having a dramatic impact on how services are consumed and how companies operate, a number of other significant trends are emerging in the ITO space. This article focuses on those unsung heroes and the impact they’ll have …

How Cloud, Competition and a Maturing Market are Transforming ITO

Outsourcing Center, Patti Putnicki, Business Writer

In the world of IT, Cloud has been the media darling, taking center stage in every conversation and publication. While it’s true that Cloud is a major trend in and of itself, its adoption has caused a domino effect in the industry as a whole. The advent of utility-based pricing, in combination with a more …

CyberSecurity Professionals and Compliance Officers at Odds Over Cloud Security | Article

Outsourcing Center, Staff Writer

Enterprise IT and compliance groups agree on one thing for certain: their cloud environments could use some work on the security front. Less than half of the 1,018 IT security practitioners and enterprise compliance officers surveyed by the Ponemon Institute, which conducts independent research on privacy, data protection and information security policy, believe their organizations …

Let’s talk more

Consult Form

"*" indicates required fields

This field is for validation purposes and should be left unchanged.