A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective…
Browsing: Knowledge & research
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
Fast access to meaningful, real-time information is critical to running a successful business, but today’s…
For all the talk of the new allure of nearshore or even stateside outsourcing, most…
Hint: 12 Months Out is TOO Late When should you start working on your next…
Today, companies are outsourcing to other places in the world besides Asia to diversity their risk. Read why both buyers and suppliers are selecting Chile.
Investors buying loan portfolios want to know about the individual loans in them. Law firms do this for their clients. Before outsourcing, Zarski and Associates hired paralegals who often knew nothing about consumer credit law. Now his supplier iBridge has lawyers in Delhi and Banaglore review the portfolios. I can get an Indian lawyer for $35 an hour and a U.S. paralegal for $50 an hour. Guess which one I’ll take? says David Zarski.
Knowledge Process Outsourcing may become the fastest-expanding outsourcing initiative in the next 12 months, especially across Europe. Here’s what you need to know about KPO trends, the value proposition, and how to select a KPO service provider.
Legal services are joining customer contact, transaction services, debt collection, and payroll processing as processes the West is migrating to India. Read why US and UK law firms are outsourcing to the subcontinent.
Knowledge sharing helps CNA Insurance provide great customer service by storing all company knowledge in a searchable database.