Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry
A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective…
Knowledge & research
Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
Paradise by the Dashboard Lights | White Paper
Fast access to meaningful, real-time information is critical to running a successful business, but today’s…
Study: U.S. Companies Prefer “Farshore” to Nearshore Outsourcing, Send Higher Value Work Abroad | Article
For all the talk of the new allure of nearshore or even stateside outsourcing, most…
When Should You Begin to Prepare for the End of an Outsourcing Contract? | Article
Hint: 12 Months Out is TOO Late When should you start working on your next…
Why Chile Is Becoming an Offshore Destination | Article
Today, companies are outsourcing to other places in the world besides Asia to diversity their risk. Read why both buyers and suppliers are selecting Chile.
Lenders Benefit When U.S. Law Firm Outsources Their Due Diligence Work | Article
Investors buying loan portfolios want to know about the individual loans in them. Law firms do this for their clients. Before outsourcing, Zarski and Associates hired paralegals who often knew nothing about consumer credit law. Now his supplier iBridge has lawyers in Delhi and Banaglore review the portfolios. I can get an Indian lawyer for $35 an hour and a U.S. paralegal for $50 an hour. Guess which one I’ll take? says David Zarski.
European and Worldwide Knowledge Process Outsourcing Trends | Article
Knowledge Process Outsourcing may become the fastest-expanding outsourcing initiative in the next 12 months, especially across Europe. Here’s what you need to know about KPO trends, the value proposition, and how to select a KPO service provider.
India Courts Western Law Firms | Article
Legal services are joining customer contact, transaction services, debt collection, and payroll processing as processes the West is migrating to India. Read why US and UK law firms are outsourcing to the subcontinent.
Show Me the Knowledge | Article
Knowledge sharing helps CNA Insurance provide great customer service by storing all company knowledge in a searchable database.