Talk to most outsourcing buyers at the outset of their engagements and innovation is always…
Browsing: Vendor Management
The finance and accounting function, along with HR, have traditionally been the BPO processes that…
Today’s Service Level Agreements (SLAs) are not simple documents that define the duration and the…
One of the questions that continue to hound buyers and providers of outsourcing is how…
When considering sourcing alternatives for IT services, buyers must make a fundamental decision on structure.…
If you look back on the transforming world of IT over the past few years,…
What’s new in the data center? Last year, the buzz was around “fabric data centers”…
Mobile networking. Online games. Social computing. As personal and professional worlds collide, social media is…
16th Annual Outsourcing Excellence Awards—Best BPO: International Paper and Aon Hewitt “Instead of communicating by…
Outsourcing is not a new or alien phenomenon. Almost every organization outsources some aspect of…