Why is Outsourcing Innovation So Hard? Here’s How to Make the Impossible Possible! | Article
Talk to most outsourcing buyers at the outset of their engagements and innovation is always…
Vendor Management
The F&A Forecast: 14 Challenges and Six Solutions | Article
The finance and accounting function, along with HR, have traditionally been the BPO processes that…
Five Steps to Customizing Service Level Agreements | Article
Today’s Service Level Agreements (SLAs) are not simple documents that define the duration and the…
What Causes Outsourcing Failures? | Article
One of the questions that continue to hound buyers and providers of outsourcing is how…
The Pros and Cons of Single and Multiple IT Providers: Competitive Tension versus Accountability | Article
When considering sourcing alternatives for IT services, buyers must make a fundamental decision on structure.…
The New World Order of ITO: The View from the Inside-Out | Article
If you look back on the transforming world of IT over the past few years,…
Fabric Data Centers: The End of Complex, Expensive and Inefficient Infrastructure | Article
What’s new in the data center? Last year, the buzz was around “fabric data centers”…
Beyond Automation: The Importance of Human Analytics in Social Media Monitoring | Article
Mobile networking. Online games. Social computing. As personal and professional worlds collide, social media is…
A Pioneering HR BPO Engagement Succeeds through "The Simplicity of One" | Article
16th Annual Outsourcing Excellence Awards—Best BPO: International Paper and Aon Hewitt “Instead of communicating by…
What is Outsourcing? It’s Our Past, Present and Future | Article
Outsourcing is not a new or alien phenomenon. Almost every organization outsources some aspect of…