What You Need to Know About IT Outsourcing Trends for 2003
Outsourcing Center, Kathleen Goolsby, Senior Writer
Five trends are reshaping ITO. Hot new markets and business transformation outsourcing are two of the major trends altering the landscape.
Research & Insight
Vendor Management
Mushrooming Competition + Knife-Thin Margins = CEO Headaches in Financial Institutions
Outsourcing Center, Kathleen Goolsby, Senior Writer
With competition on all sides, banks have to invest in enabling technologies to stay current. Yet this economy dictates that they cut costs, too. The only way to do both is to outsource.
Shrinking Consumer Dollars Lead to Greater Interest in Retail Outsourcing
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Six major trends dominated retail outsourcing in 2002. Good news for providers: retailers are shopping for outsourced solutions as they struggle to do more with less.
‘Special T’ Is for Telecommunications
Katherine Swarts, Business Writer
Technology seems to change at mach speed. Companies often don’t have the time or the capital to train their workers to keep up. Outsourcing allows them to plug into qualified specialists when the demand arises.
How To Move From ‘It’s Not Possible’ To ‘It’s A Done Deal’
Outsourcing Center, Kathleen Goolsby, Senior Writer
Money is tight at most non-profits (and at corporations, too!). Antares helped the Ohio MS chapter upgrade its technology within its budget.
Aviation Outsourcing
R. Allen NaudÈ, Partner, Baker & McKenzie, Miami, Florida
Flexibility is an important piece of aviation outsourcing. Attorney R. Allen Naude of Baker & McKenzie shares do’s and don’ts for airlines.
Outsourcing the Enterprise Becomes an Engine for Growth
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Ingersoll Rand, in an effort to achieve dramatic growth, turned to ACS to outsource its accounts payable. But after careful study, the manufacturer decided to incorporate ITO into the BPO equation.
Insuring A Process System for Independent Agents
Chris Pryer, Business Writer
USA Inc., composed of independent agents, wanted to concentrate on growth. Soon its IT department couldn’t handle the volume. So it outsourced policy processing to RIS.
Outsourcing Labor Procurement
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Design your strategy carefully. Source outside the box. Pete Quigney of EDS shares his thoughts on a successful labor procurement.
A Sporting Goods Manufacturer Outsources CRM to Drive a Golf Email Campaign
Outsourcing Center, Bruce McCracken, Business Writer
Wilson Sporting Goods wanted to send 90,000 emails to its golf customers. But it had never done an email campaign before. Outsourcing got the job done.