How British Petroleum Began Using Outsourcing to Make its Dreams Come True
Outsourcing Center, Kathleen Goolsby, Senior Writer
Learn why BP believes this outsourcing relationship may be the single most successful deal it has ever done.
Research & Insight
Vendor Management
Colombian Risk
Outsourcing Center, Kathleen Goolsby, Senior Writer
BP’s motivations for outsourcing were classic, and Getronics has surpassed those needs. Even so, the highly effective risk/reward pricing scheme is a powerful influence on the remarkable success of this relationship.
All or Nothing at All: An Outsourcing Drama of Contrasting Characters
Outsourcing Center, Kathleen Goolsby, Senior Writer
Just knowing the objectives you want to achieve by outsourcing is not enough. You have to build a strong relationship. Here’s the story of innovative first steps taken to ensure the Bank had the right partner and that the parties won’t be having any tug-of-war incidents.
Turbo-charged, Friction-free Government
Outsourcing Center, Kathleen Goolsby, Senior Writer
Find out the strategy Pennsylvania used to redirect State employees’ talents to more value-add processes and the political minefields encountered along the way.
BPO Business Blueprint for 2002
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Economic pressures in a down economy ignited a renewed interest in BPO. That flared into a bonfire of interest in finance and accounting outsourcing.
Executives Hearing Outsourcing’s Value
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Companies let go of integral processes because they realized they only needed to outsource the transaction part of the process that is routine and repetitious.
Payroll Outsourcing Becomes Payday For Suppliers
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Payroll becomes the central focus of human resources outsourcing. This saves trees because paper forms become a thing of the past.
Exult’s Business Grows As BPO Becomes Mainstream
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
BPO became accepted by mainstream America in 2001. The happy results: Exult’s contracts doubled.
Buyers Ready For Business Transformation Outsourcing
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The BPO market is exploding as companies seek help in improving their business performance in a tough market.
BPO Suppliers Face Renegotiation
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
In addition to trying to do business in a tough economy, BPO suppliers are facing another challenge: a wave of renegotiations. Buyers want to slim down their service offerings.